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Which Baton Rouge Wal-Mart provides the absolute worst customer experience?
Posted on 7/7/18 at 6:35 pm
Posted on 7/7/18 at 6:35 pm
Factor in these 3 things:
1. Employees
2. Customers
3. Cleanliness
My vote. Wal-Mart on O'Neal Lane. I went there today and the place looked like a war zone in the parking lot and it didn't get any better inside.
One male employee, who worked in the returns department, was hiding out in the bathroom talking on the phone. How do I know? Because I saw him initially when I was waiting in line and 20 minutes later, he was still gone. After my transaction was completed, I went to use the bathroom. And there he was. Talking on the phone. On speaker phone.
The customers weren't any better. A lady behind behind me was on the phone the whole time, cursing -- and yes, she was on speaker phone.
A lady in front of me, well she returned a Poulan chainsaw. Why? Because it was "leaking gas" she claimed. Never mind the fact that she used the item - it was leaking. Okay.
I'm not a huge fan of Target, mostly because of the senior executive team and the positions they have taken politically in the past (should have kept their mouths shut), but all of their stores, for the most part, are clean, employees are friendlier and more helpful and the customer base is better than Wal-Mart. And they're about the same price as Wal-Mart.
None of this replaces the online experience. It's no wonder why Amazon does so well. Why fight any of this shite when you can have it delivered to your home in 2 days, return it if you don't like for free and get your money back immediately before the returned item is even received back by Amazon? Makes for a much better and more pleasant experience.
1. Employees
2. Customers
3. Cleanliness
My vote. Wal-Mart on O'Neal Lane. I went there today and the place looked like a war zone in the parking lot and it didn't get any better inside.
One male employee, who worked in the returns department, was hiding out in the bathroom talking on the phone. How do I know? Because I saw him initially when I was waiting in line and 20 minutes later, he was still gone. After my transaction was completed, I went to use the bathroom. And there he was. Talking on the phone. On speaker phone.
The customers weren't any better. A lady behind behind me was on the phone the whole time, cursing -- and yes, she was on speaker phone.
A lady in front of me, well she returned a Poulan chainsaw. Why? Because it was "leaking gas" she claimed. Never mind the fact that she used the item - it was leaking. Okay.
I'm not a huge fan of Target, mostly because of the senior executive team and the positions they have taken politically in the past (should have kept their mouths shut), but all of their stores, for the most part, are clean, employees are friendlier and more helpful and the customer base is better than Wal-Mart. And they're about the same price as Wal-Mart.
None of this replaces the online experience. It's no wonder why Amazon does so well. Why fight any of this shite when you can have it delivered to your home in 2 days, return it if you don't like for free and get your money back immediately before the returned item is even received back by Amazon? Makes for a much better and more pleasant experience.
Posted on 7/7/18 at 6:36 pm to Will Cover
1a Cortana mall
1b college drive
1b college drive
Posted on 7/7/18 at 6:40 pm to Will Cover
Sorry for the inconvenience, man....they were gonna make me clean up that nasty assed parking lot and I suddenly gurgled up a powerful case of diarrhea.
I'll make it up to you next time you are in by letting you return some crap that you didn't even buy here....oh, wait.
I'll make it up to you next time you are in by letting you return some crap that you didn't even buy here....oh, wait.
Posted on 7/7/18 at 6:40 pm to Will Cover
The one on College is unlike any other Wal Mark I’ve seen.
It’s like visiting a 3rd world country.
It’s like visiting a 3rd world country.
Posted on 7/7/18 at 6:41 pm to Rebel
No it isn’t. Not even close.
The answer is Cortana mall,, but even worse than that. Try the Cortana mall McDonald’s if it is still there
The answer is Cortana mall,, but even worse than that. Try the Cortana mall McDonald’s if it is still there
This post was edited on 7/7/18 at 6:42 pm
Posted on 7/7/18 at 6:41 pm to member12
quote:
All Wal Marts suck.
I disagree. I've been to Wal-Marts in other states and none of them are as bad as the Louisiana Wal-Marts and that includes Florida.
The labor pool here, at that pay rate, must be absolutely atrocious. I've seen people that are hired on as employees at Wal-Mart that have absolutely no business dealing with a customer while wearing a Wal-Mart branded vest.
Posted on 7/7/18 at 6:42 pm to member12
quote:
All Wal Marts in the south suck
Posted on 7/7/18 at 6:44 pm to Will Cover
You're in BR going to Wal-Mart, deal with it.
Posted on 7/7/18 at 6:46 pm to Spankum
quote:
I'll make it up to you next time you are in by letting you return some crap that you didn't even buy here....oh, wait.
The customer service representative who "helped" me today told me I could not return the 3 items (deodorant) because I didn't have a receipt (normally, I always have my receipt, but I had these items in my car and decided to make a "quick" return).
I asked her to turn around and read her company's policy that is displayed on the wall. She then had to get her manager's approval. I asked her to contact her manager and she said, "she right der, go get her." I said, "you want me to go and get her, you can't call her over?"
When I approached the manager and explained my situation she said, I can give you a gift card for your return. I said that is perfectly acceptable and as a matter of fact, that is what I requested initially with your customer service representative. Next thing I know, the manager yell, "Quintisha, give him a credit on a gift card."
This post was edited on 7/7/18 at 6:46 pm
Posted on 7/7/18 at 6:46 pm to Will Cover
Oneal gets my vote , although I have never been to the Cortana location
Posted on 7/7/18 at 6:46 pm to ThatMakesSense
quote:
Acadian Thruway.
That's been gone a long time baw if you are talking about the one off of Perkins. It's a Trader Joe's now but the original building was demolished.
Posted on 7/7/18 at 6:49 pm to Will Cover
The Walmarts that aren’t in ghetto cities aren’t bad.
Posted on 7/7/18 at 6:50 pm to Will Cover
quote:
told me I could not return the 3 items (deodorant)
Why would you return deodorant?
ETA
The money back for that isn’t worth dealing with WalMart customer service to me
This post was edited on 7/7/18 at 6:51 pm
Posted on 7/7/18 at 6:51 pm to biglego
quote:
The Walmarts that aren’t in ghetto cities aren’t bad.
I've been to Wal-Marts in Frisco / Allen, TX (Dallas) area and in the suburbs of Orlando and they are actually enjoyable to go into.
It's a whole different world.
Posted on 7/7/18 at 6:51 pm to Will Cover
quote:
return the 3 items (deodorant)
You must have stank armpits
Posted on 7/7/18 at 6:51 pm to LSUJML
quote:
Why would you return deodorant?
Severe rash. I had bought 3 of them, thinking they would work for me -- and I wouldn't have to come back to Wal-Mart in a while.
I was wrong.
Posted on 7/7/18 at 6:53 pm to fallguy_1978
Upvoted your post, didn't the Wal-Mart abomination on College Drive replace the Perkins Rd store?
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