re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you

quote:

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It's a very simple concept (if not at all simple to implement)

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This is the underlying thing they have going for them. Minimal moving parts as far as actually preparing the food. They have like 3 things. This brings consistency in their product and allows them to focus a lot more on customer service. Their sales allow more labor hours. They have it down to a T