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re: Chick-fil-A is beating every competitor by training workers to say 'please' and 'thank you
Posted on 2/9/18 at 1:10 pm to lsu13lsu
Posted on 2/9/18 at 1:10 pm to lsu13lsu
CFA's entire business model is based on elevating customer service beyond the typical fast-food experience. It's a very simple concept (if not at all simple to implement), yet a very successful one.
As far as training people to say "please" and "thank you", I guess it does suggest that common courtesy isn't so common anymore. But I would be willing to bet that CFA's hiring process is heavily weighted towards people who already have decent manners and would require very little actual training to make it a habit. Unlike a lot of other chains, it's probably more about learning scripts with CFA's new hires than having to be taught basic politeness.
As far as training people to say "please" and "thank you", I guess it does suggest that common courtesy isn't so common anymore. But I would be willing to bet that CFA's hiring process is heavily weighted towards people who already have decent manners and would require very little actual training to make it a habit. Unlike a lot of other chains, it's probably more about learning scripts with CFA's new hires than having to be taught basic politeness.
Posted on 2/9/18 at 1:19 pm to DeepBlueSea
quote:
It's a very simple concept (if not at all simple to implement)
This is the underlying thing they have going for them. Minimal moving parts as far as actually preparing the food. They have like 3 things. This brings consistency in their product and allows them to focus a lot more on customer service. Their sales allow more labor hours. They have it down to a T
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