re: UPDATE: I was warned, by many on this board, about JIM'S Firearms

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Got a call from Jim's Firearms yesterday while on our hunt. Evidently the employee posting in these threads..... she was upset & extremely apologetic. I appreciate the apology. I told her it was not personal & she shouldnt take it that way. She offered to talk with the manager to see what they could do for me, but I declined.

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This is such shite!

Why hasn't the manager been notified of this already? Why hasn't Jim been made aware? Why is SHE, a person who has no authority to do anything to help Boss, calling Boss? Why hasn't manager called Boss? Why hasn't Jim called Boss? She mentioned something earlier in the thread about a breakdown in communication, right?

SHE'S PART OF THE BREAKDOWN! Had I been an employee reading a poor review of the place I work, it would be printed out and sitting on my employer's desk immediately... Yet here we are, days later and she's still "offering to talk to her manager to see if there's something they can do".

This is Webster's Dictionary's quintessential definition of piss poor customer service.