re: UPDATE: I was warned, by many on this board, about JIM'S Firearms

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It's not like Jim's is all bad. If you want it, they are likely to have it. Some of the people there are terrible, Melissa isn't one of them. I've bought guns there and I've walked out frustrated. It is what it is.

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it's 2017
fraudulent customer service is no longer acceptable especially in a market as competive as firearms. customers are better informed and have more options than they ever have been before, and will be more so tomorrow. those businesses that want to thrive in that market must do better

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As the tread title stated "I was warned", everyone here pretty much knows what you're getting with Jims. The OP had to learn on his own. Even with a gift card at this point, I doubt that changes his opinion of the business...and it shouldn't.

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One of these days I may post the story about the time (years ago) when I agreed to fill in and teach a CCW class at Jim's. I have only told the full story to two people.

I'll limit it to this:
a. I don't blame Jim McClain -- I was told at the time that he was out-of-state, dealing with a seriously ill family member (young daughter, IIRC). I'll just say my dealings with his management staff "didn't go well."

b. (For Broke's benefit.) I agreed to teach that class at no charge (the students had already paid Jim's) - even though I had to return a day early from a trip to Alabama (family funeral) to donate my Saturday, to help their staff avoid having to cancel a class.

c. And it still turned into a cluster in the sense that "management" didn't do anything they had agreed to do. (I guess folks who have read this entire thread may not find that to be surprising.)