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re: Sammich Owner Responds to Reviews
Posted on 3/18/15 at 12:43 pm to Oenophile Brah
Posted on 3/18/15 at 12:43 pm to Oenophile Brah
There is nothing which would warrant or justify the owner's response or anything even close to it, in my opinion. I would lose other clients if I responded in that way to something on the web. Losing the reviewer is one thing. Losing others is quite different.
3
Posted on 3/18/15 at 12:44 pm to Gris Gris
Exactly.
P.S. A good friend of mine told me that was a friend of hers.
P.S. A good friend of mine told me that was a friend of hers.
This post was edited on 3/18/15 at 12:44 pm
Posted on 3/18/15 at 12:48 pm to Gris Gris
The only reason to go on Yelp and respond to reviews -- and I mean the ONLY reason -- is if there are significant factual errors. Like someone being way off about the price of a dish, or saying something was frozen or from Sysco when it was fresh or made in-house. And then you say "We only use fresh, never frozen beef in our hamburgers." That's it -- just the facts ma'am, no snark or anger.
Posted on 3/18/15 at 1:09 pm to Gris Gris
quote:
There is nothing which would warrant or justify the owner's response or anything even close to it, in my opinion. I would lose other clients if I responded in that way to something on the web. Losing the reviewer is one thing. Losing others is quite different.
I agree, it's not good for business. However, it affects me in no way (short of it eventually going out of business). Which seems somewhat likely.
It's still a nice snack and beer option for me and the owners lack of tact (in this instance) doesn't bother me too much.
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