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re: Onkyo receiver HDMI problem PSA.

Posted on 8/14/14 at 9:45 am to
Posted by busbeepbeep
When will then be now?
Member since Jan 2004
18429 posts
Posted on 8/14/14 at 9:45 am to
quote:

hassle of calling, dropping off receiver, waiting

or worse, having to send in the unit at your own expense for a high shipping cost
Posted by CAD703X
Liberty Island
Member since Jul 2008
78864 posts
Posted on 8/14/14 at 9:51 am to
quote:

I already bought a replacement below because I can't go months without it.


wait..so you didn't get it fixed and sell it on ebay??

all i know is the 289 page 5008/3008 thread at AVS says onkyo has been very generous about fixing this issue out of warranty for customers.
Posted by CAD703X
Liberty Island
Member since Jul 2008
78864 posts
Posted on 8/14/14 at 9:52 am to
quote:

who would spend $2100 on a freaking receiver??


my thought as well. AVRs are 'throw aways' IMO because the tech is changing by leaps and bounds.

i can't imagine giving up my bluetooth, wifi, 127 HDMI ports and all the new firmware updates onkyo pushes my way now in a sub $300 unit.

6 years ago i was happy to have 5.1 audio and 4 hdmi ports.
Posted by Phat Phil
Krispy Kreme
Member since May 2010
7375 posts
Posted on 8/14/14 at 9:59 am to
quote:

who would spend $2100 on a freaking receiver?? are you throwing disco dance parties for 8,000 people?


My front speakers alone cost $3,200 per pair.

Onkyo 3008's selling point for me was using massive transformers for a receiver (receiver weighs 60 lbs) and having the same Burr-Brown PCM1796 DAC as below receivers:

$7,500 Denon A1HD receiver
$7,000 Denon AVP-A1 Pre-Pro
$5,000 Yamaha RX-Z11 receiver
$5,200 Denon AVR-5308CI receiver
$2,000 Denon 3800 blu-ray player
$2,100 Marantz BD8002 blu-ray player

Rather than buying a separate pre amp, power amp, and DAC I thoguht I'd try all-in-one Onkyo flagship receiver because it had good power for a receiver and a good DAC. Onkyo did deliver the best "bang for the buck" until it failed on me.
This post was edited on 8/14/14 at 10:04 am
Posted by CAD703X
Liberty Island
Member since Jul 2008
78864 posts
Posted on 8/14/14 at 10:01 am to
quote:

Onkyo did delivered the best "bang for the buck" until it failed on me.

hold 'em accountable. it sounds like they're willing to work with you on it.

or just ship that POS to me. i'll pay postage.
This post was edited on 8/14/14 at 10:19 am
Posted by Phil A Sheo
equinsu ocha
Member since Aug 2011
12166 posts
Posted on 8/14/14 at 10:10 am to
quote:

My front speakers alone cost $3,200 per pair.


What kinda towers you running?
Posted by Phat Phil
Krispy Kreme
Member since May 2010
7375 posts
Posted on 8/14/14 at 10:20 am to
Klipsch RF-7. I didn't know jack about Klipsch RF-7 or Klipsch Klipschorn, La Scala, Cornwall, etc until I accidentally heard them.

I planned to demo and buy B&W or Paradigm studios but Klipsch sitting right next to it fricking blew me away. I've always thought they were second tier movie speakers and not Hi-Fi speakers until I heard them.
Posted by busbeepbeep
When will then be now?
Member since Jan 2004
18429 posts
Posted on 8/14/14 at 10:49 am to
quote:

I've always thought they were second tier movie speakers and not Hi-Fi speakers until I heard them.


Klipsch is really nice at that reference line and up. High efficiency speakers are really great for home theater use. Greater dynamics, less compression, ability to play at reference level without huge amplification. I have 3 of the now defunct Chase Home Theater SHO-10s (97db/W/M) in my setup.
Posted by Phil A Sheo
equinsu ocha
Member since Aug 2011
12166 posts
Posted on 8/14/14 at 11:18 am to
quote:

Klipsch RF-7.


Nice.. Those maybe the one's I got with next . Currently have a the cheaper Icon's and they are wonderful speakers.. But it's getting time to upgrade..

RF-7's is probably what I'll end up with, But I have a serious want for these

Posted by Tiger Ryno
#WoF
Member since Feb 2007
103331 posts
Posted on 8/14/14 at 11:28 am to
I just don't get spending 2100 for a receiver and 3200 for speakers unless it's for commercial use. Damn..and I could afford that if I wanted but it's not worth it.
Posted by CAD703X
Liberty Island
Member since Jul 2008
78864 posts
Posted on 8/14/14 at 11:35 am to
quote:

Damn..and I could afford that if I wanted but it's not worth it.


i'm such a jew. i got those acoustech towers and a HSU sub for like $500 and negotiated the hell out of the deal..the guy on ebay would do 'private' auctions with all the speakers in a single lot if you emailed them and told them you wanted a discount for buying the whole set.

that was the heady days of BING BUCKS and i got like $100 cashback on top of the speakers for a great price. i sure miss that 35% off ebay deals from bing back in the day.
Posted by Phat Phil
Krispy Kreme
Member since May 2010
7375 posts
Posted on 8/14/14 at 11:38 am to
I really want to try the Klipsch heritage series next. I'd love to have a pair of Flagship Klipschorn or modified Klipschorn Jubille. Klipschorn was first launched in 1946 and the design hasn't change at all even after nearly 70 years.







Posted by Phil A Sheo
equinsu ocha
Member since Aug 2011
12166 posts
Posted on 8/14/14 at 11:44 am to
Sweet Baby Jesus!! the damn horns are as big as the TV...
quote:




Nice Martin Logan Center in that pic
This post was edited on 8/14/14 at 11:45 am
Posted by Phil A Sheo
equinsu ocha
Member since Aug 2011
12166 posts
Posted on 8/14/14 at 11:48 am to
quote:

3200 for speakers


The pic I put above you .. Those are 10k a piece..

and that's nothing considering I've see some pretty exotic speakers costing in the neighborhood of 200k'ish
Posted by Tiger Ryno
#WoF
Member since Feb 2007
103331 posts
Posted on 8/14/14 at 11:54 am to
Well I don't know what to say. Congrats on the expensive speakers.
Posted by Phil A Sheo
equinsu ocha
Member since Aug 2011
12166 posts
Posted on 8/14/14 at 12:19 pm to
quote:

Well I don't know what to say. Congrats on the expensive speakers.


Posted by colorchangintiger
Dan Carlin
Member since Nov 2005
30979 posts
Posted on 8/14/14 at 3:46 pm to
quote:

or worse, having to send in the unit at your own expense for a high shipping cost


It cost me $14 to send it to the repair center in Michigan. I didn't like that I had to pay it, but it wasn't "high" by any means.
Posted by CAD703X
Liberty Island
Member since Jul 2008
78864 posts
Posted on 8/14/14 at 3:48 pm to
especially if you're talking about a $2000 item
Posted by dome53
Member since Apr 2009
1830 posts
Posted on 8/14/14 at 8:47 pm to
This motherfricker is an audiophile if I've ever seen one. Or has money to blow.
Posted by Twenty 49
Shreveport
Member since Jun 2014
18914 posts
Posted on 10/18/14 at 11:58 am to
How to fix this issue for free.

My Integra (Onkyo premium brand) receiver was days away from two years old when it started making popping noises, the sound cut off at times, and my iphone app could not connect to it.

Googling found numerous posts on AVS Forums and Reddit about Onkyo and Integra models having this chip issue. They often fail at about 18 to 24 months. Warranty on Onkyo is 2 years, Integra is 3.

I was thinking I would have to ship it ($70 or so) for a warranty repair. Then I find that there is a sort of recall where they pay for the shipping both ways.

Loss of Audio/Network Connection Customer Care Program LINK Another LINK

quote:

"As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip."

"As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018."


You type in your serial number. If your unit is affected, they send you a box and shipping label.

The site said my unit was not affected, which was obviously horseshite. When I called Integra, the little idiot I spoke to acted like no Integra models were affected by the issue. (Contrary info is all over the internet from customers and repair shops.)

I read on AVS Forum that Jose Torres (jose.torres@us.onkyo.com or parts@us.onkyo.com) is the dude you need to talk to, so I emailed him about the issue, sent serial no., copy of sales receipt, etc.

He replied immediately and asked me if I had my original box to return it in. (I had read that some folks who were still under warranty were required to pay to ship their unit, per warranty terms.) I asked if he would send me one the prepaid boxes like on the "customer care program," and he did.

I dropped it off at FedEx on a Tuesday, and it was repaired and back on Wednesday of the next week. It was a pain in the arse to reconnect all the wires and redo the setup (they do a factory reset on it), but it works fine so far.

I know this is long, but maybe it will save someone the several days of frustration and boiling anger I had as I tried to troubleshoot and resolve this damned problem.
This post was edited on 10/18/14 at 12:05 pm
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