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Started By
Message
Nice business practices by MLB.COM
Posted on 5/27/13 at 6:08 pm
Posted on 5/27/13 at 6:08 pm
A couple of weeks ago, I signed up for a 2-week free trial of MLB.TV. Since yesterday was the last day of the trial, I canceled it last night before it auto renewed today (and no, they don't give you an option to not auto renew at the end of the trial when you first sign up). Got an immediate confirmation e-mail from MLB.COM that I had canceled the subscription, as well. However, I log on to my online banking this morning and see that my checking account had been charged $114.99 by MLB.COM. How the frick do you charge me after I canceled? Unreal. This also happened to overdraw my account, so yeah, even more wonderful. 
E-mailed their customer service and got this response:
Really? First of all, I didn't ''purchase'' anything, it was a free trial, and second of all... ten business days to be notified of the outcome? Wow. Heading to my bank after work tomorrow to see if there's any chance at all that they can help me out with this issue.
Anyone have any stories of getting a bullshite charge from a merchant?
E-mailed their customer service and got this response:
quote:
Your refund request has been submitted for review. The review will take into consideration your billing cycle, in accordance with the terms of use you agreed to at the time of your purchase. You can review the refund policy by clicking the Terms of Use link at the bottom of the MLB.com homepage.
You will be notified of the outcome of your request by email within ten business days.
Really? First of all, I didn't ''purchase'' anything, it was a free trial, and second of all... ten business days to be notified of the outcome? Wow. Heading to my bank after work tomorrow to see if there's any chance at all that they can help me out with this issue.
Anyone have any stories of getting a bullshite charge from a merchant?
15
Posted on 5/27/13 at 6:11 pm to Zeppelin
tell them your lawyering up with rickety cricket and youll have that shite back in 1 business day
Posted on 5/27/13 at 6:16 pm to Zeppelin
you sound like a whiny bitch fwiw
Posted on 5/27/13 at 6:18 pm to beaver
You would too if your bank account got hit with a bullshite charge.
Posted on 5/27/13 at 6:20 pm to Zeppelin
Business is always right. You never should've signed up for a FREE trial. Personal responsibility. Everything is your fault. Only you can be held accountable.
/standard response from 22-year-old poster who thinks he's Gordon Gekko because he majored in business management and wears Perlis clothing.
/standard response from 22-year-old poster who thinks he's Gordon Gekko because he majored in business management and wears Perlis clothing.
Posted on 5/27/13 at 6:20 pm to Zeppelin
quote:
I didn't ''purchase'' anything, it was a free trial,
technically you purchased it with a free two week trial and an option period.
Posted on 5/27/13 at 6:20 pm to mattz1122
quote:
standard response from 22-year-old poster who thinks he's Gordon Gekko because he majored in business management and wears Perlis clothing.
Posted on 5/27/13 at 6:21 pm to Zeppelin
must suck that $115 will overdraw your account
Posted on 5/27/13 at 6:22 pm to TH03
thats what i was thinking
Posted on 5/27/13 at 6:27 pm to Zeppelin
Your problem for cancelling at the last minute.
Posted on 5/27/13 at 6:28 pm to Srbtiger06
quote:
Your problem for having less than $115 in your bank account
Posted on 5/27/13 at 6:35 pm to Srbtiger06
No, not really. The cancellation is supposed to occur instantly, not 24 hours or so to process. It's just shady garbage that MLB.COM is trying to pull. I'm not the first one it's happened to.
Posted on 5/27/13 at 6:38 pm to mattz1122
quote:
Business is always right. You never should've signed up for a FREE trial. Personal responsibility. Everything is your fault. Only you can be held accountable.
/standard response from the poli board
Posted on 5/27/13 at 6:40 pm to SpartyGator
quote:
lol u poor
Standard response from the OT.
Posted on 5/27/13 at 6:43 pm to Zeppelin
Shoulda kept it and enjoyed
Posted on 5/27/13 at 6:44 pm to mattz1122
quote:
/standard response from 22-year-old poster who thinks he's Gordon Gekko because he majored in business management and wears Perlis clothing.
Trying wayyyyyy too hard.
Posted on 5/27/13 at 6:46 pm to Zeppelin
Get a credit card and give them that when signing up for stuff like that. Then all it takes is bringing the confirmation email to your bank and disputing the charge. Then you can let them deal with MLB.com.
Posted on 5/27/13 at 6:52 pm to Zeppelin
quote:
The cancellation is supposed to occur instantly, not 24 hours or so to process.
Where does it say this in their policy? Or did you just assume so?
ETA: If I don't have $115 in my bank account I'm certainly not going around signing up for free trials on that account that can be charged if I forget to cancel in time.
This post was edited on 5/27/13 at 6:58 pm
Posted on 5/27/13 at 7:09 pm to Zeppelin
What is your id and password for the MLB TV?
Posted on 5/27/13 at 7:41 pm to JG77056
I haven't seen anything that suggests the cancellation should be anything longer than immediately.
This is what the e-mail said literally right after I confirmed to cancel...
If it wasn't supposed to be instant, I think it would have been stated as something like ''Your request to cancel your subscription is currently being processed''. Something along those lines.
And FWIW, the auto renewal date never slipped my mind. 5/27 (today) was the renewal date, and I canceled at around 9 pm last night. Simply put, I shouldn't have been charged.
This is what the e-mail said literally right after I confirmed to cancel...
quote:
Dear Valued Subscriber:
Your subscription has been canceled. If you have any questions regarding your subscription, please contact Customer Support by sending an e-mail to customerservice@website.mlb.com or by calling toll-free at 1-866-800-1275 (international customers call 512-434-1542).
If it wasn't supposed to be instant, I think it would have been stated as something like ''Your request to cancel your subscription is currently being processed''. Something along those lines.
And FWIW, the auto renewal date never slipped my mind. 5/27 (today) was the renewal date, and I canceled at around 9 pm last night. Simply put, I shouldn't have been charged.
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