re: Post some stories of your complaints and restaurant reaction when you have...

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Of course then I had to flag the manager down again just to get the bill because our server never came back to our table.

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I notice this problem a lot with new/first-time servers at my work. When training them, we try to drill in their head that we're all human and we DO make mistakes.. but you have to apologize sincerely and do what you can to help and BE PRESENT at the table.

We have had a few shy fresh-out-of-high-school girls that get so upset about messing something up that they never return to the table because they're scared. They don't realize that makes the customer have an even worse experience.

One thing I learned at the casino in my short time there was that when someone is being rude, being overly friendly and prompt can completely turn them around. I've had some trashy/ghetto people turn around and start tipping me $5/drink because I was so overly quick and friendly.