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Message
Cafe Americain (Bocage)
Posted on 8/26/10 at 3:33 pm
Posted on 8/26/10 at 3:33 pm
So, it's my 89 year old grandmother's birthday, and the family decides to go to Cafe Americain off Jefferson last night. I couldn't make it as I had a huge proposal due and I had to get it completed. Anyway, they order their food, and half the table got their food in on time, and the other half got their food about twenty minutes later, and they got it wrong. Waitress ignored them, got the orders all screwed up, and to top it off, my 89 year old grandmother celebrating her birthday last night ordered a shrimp dish with some kind of fruit in it, and ends up getting a shrimp romoulade wrap instead. She, like many other grandmothers her age, don't want to create too much fuss, so she just decided to eat it instead. She does and although it's a little bitter, she just decides to eat it, probably because the family brings her here to buy her dinner and she doesn't want to seem ungrateful or whatever. Who knows what grandmas think sometimes. Anyway, she ends up getting sick last night until roughly 2 in the morning according to my aunt who she lives with.
How's that for a review?
You know, it doesn't seem to matter whether it's chain or not here, the common denominator in BR is a Failure to give a crap.
How's that for a review?
You know, it doesn't seem to matter whether it's chain or not here, the common denominator in BR is a Failure to give a crap.
6
Posted on 8/26/10 at 3:45 pm to Mike da Tigah
How is this place even in business? I'd put this in the same category as Drusilla Seafood - places well past their prime, IMO.
Posted on 8/26/10 at 3:47 pm to Paul Allen
quote:
I'd put this in the same category as Drusilla Seafood - places well past their prime, IMO.
At least Drusilla had a "prime."
This place has just always been a dank unappetizing hole in the wall to me. It is amazing it's still open, though.
Posted on 8/26/10 at 3:51 pm to Paul Allen
quote:
How is this place even in business? I'd put this in the same category as Drusilla Seafood - places well past their prime, IMO.
Yeah, I know. I really don't know why everyone decided to go to that place for dinner. At one point, it was pretty decent food, but I think somewhere down the line, like Drucillas as well, they just decided to go full retard, and not give a crap. Sad really, and I am one of those who go to bat constantly for the local establishments, but they sure aren't helping matters with their failure to care. Disgusting, and I'm just a little POd right now that they pulled that crap on my 89 year old grandmother. I mean, not that it acceptable with anyone to serve some poorly handled or cross contaminated food products, but when it comes to the elderly like that it could easily cause their death.
Posted on 8/26/10 at 3:52 pm to Mike da Tigah
The service has never been better than average any time I've gone and I've never been impressed with the entrees, but they make pretty decent burgers/sandwiches/salads/soups. Other posters have said they like the make your own pasta. Maybe they just need to scale back the menu to what they do best. It'd also help if they lit a fire under their servers.
Posted on 8/26/10 at 3:53 pm to Mike da Tigah
quote:
the common denominator in BR is a Failure to give a crap.
Tough to generalize an experience at this dump to all restaurants. Maybe your just angry because you put work in front of an 89 year old lady's birthday.
Posted on 8/26/10 at 3:55 pm to Y.A. Tittle
They're in a rather peculiar location as well...sort of hidden, just an overall odd place, IMO.
Posted on 8/26/10 at 4:03 pm to BigAlBR
quote:
Tough to generalize an experience at this dump to all restaurants. Maybe your just angry because you put work in front of an 89 year old lady's birthday.
Yeah, sorry about the almost half million dollar proposal. My bad for having to make a living and put food in my belly. Damn my addiction to eating to live.
STFU... I'll see her Sunday where my brother and I are cooking for her, and REAL food. Thank God she didn't die though. Yeah, that could have happened too.
In any case, some local eateries do a much better job of handling their food. I'll admit that, and most don't fail as bad as that either, but the general overall BR mentality is to accept the bare minimum, and stuff like this is just an example of the overall poor emphasis we all put on food. It's not rocket science. You just have to care a little not to leave shite out, make too much and try to stretch it past it's life, or handle say raw chicken and then handle a shrimp wrap, assuming that since you ran your hands under cold water in between that it will make things alright.
That's just the help in kitchens we have, and truth be known, it's because owners don't want to pay a normal wage to attract better help so they are left with idiots who if you spent any time in these kitchens, you wouldn't trust them with your food.
Posted on 8/26/10 at 4:05 pm to TigerinATL
That place is garbage, should have closed years ago except the same regulars continue to fund that eatery
Posted on 8/26/10 at 4:08 pm to Mike da Tigah
I thought the place closed down.
The REAL problem is not the restaurants its the poeple like in your story that didnt say shite. If people dont demand better they wont get better. How does the food get there 20 apart and nobody says anything? Let alone 20 min apart and not correct?
They probably left a 20% tip to the bad waitress too because they felt they had to..
Oh wait Im sure that was automatically included at 18% and nobody demanded that it be lowered.
Its not being an a-hole to demand and pay for the food you ordered and not pay for something that is incorrect. Your granmother shouldnt have had to say anything but I dont get why nobody else had the balls to say something? You dont have to make as scene to talk to the manager.
Places like this wouldnt make it in a city where the customers demand good service and food.
The REAL problem is not the restaurants its the poeple like in your story that didnt say shite. If people dont demand better they wont get better. How does the food get there 20 apart and nobody says anything? Let alone 20 min apart and not correct?
They probably left a 20% tip to the bad waitress too because they felt they had to..
Oh wait Im sure that was automatically included at 18% and nobody demanded that it be lowered.
Its not being an a-hole to demand and pay for the food you ordered and not pay for something that is incorrect. Your granmother shouldnt have had to say anything but I dont get why nobody else had the balls to say something? You dont have to make as scene to talk to the manager.
Places like this wouldnt make it in a city where the customers demand good service and food.
This post was edited on 8/26/10 at 4:10 pm
Posted on 8/26/10 at 4:13 pm to Mike da Tigah
quote:
Yeah, sorry about the almost half million dollar proposal.
You don't need to apologize to me.
Posted on 8/26/10 at 4:15 pm to Mike da Tigah
quote:
You know, it doesn't seem to matter whether it's chain or not here, the common denominator in BR is a Failure to give a crap.
Wait were you making the same point I was making?
Your family didnt give a crap about good service and food and granny got sick as a result.
Posted on 8/26/10 at 4:22 pm to Catman88
quote:
The REAL problem is not the restaurants its the poeple like in your story that didnt say shite. If people dont demand better they wont get better. How does the food get there 20 apart and nobody says anything? Let alone 20 min apart and not correct?
Yeah, my old man called the manager on it this morning and supposedly got on him pretty good, which if you knew him, you would know he excells at that, and the guy said he knew who was responsible and would take care of it, but who knows what that means. Pretty ambiguous, but whatever. In my estimation, they should have someone there expediting the food that should catch these stupid things, making sure their help does the basics, etc. Sadly, most are just glad when they get them to show up.
quote:
Places like this wouldnt make it in a city where the customers demand good service and food.
But not because they said something or didn't, but because nobody would go there as there are so many other people who DO want to win at this that they can't make it. It is just not the case here. There are some that try, even if they aren't going all out, at least they do try. BUT, the overwhelming number just don't, and yet we still go back there thinking it's going to be different, IE... My family, and it isn't.
I can't speak for them, and why they decided to go there in the first place. Would never have been my vote, but they did, and learned their lesson for good.
Posted on 8/26/10 at 4:23 pm to BigAlBR
quote:
You don't need to apologize to me.
I'm not. Just trying to use the simple shite to get through to you. Does'nt matter... Carry on.
Posted on 8/26/10 at 4:26 pm to Catman88
I usually just vote with my feet.
I've never really considered it my duty to pay people for something and ALSO tell them how to do their job.
I've never really considered it my duty to pay people for something and ALSO tell them how to do their job.
Posted on 8/26/10 at 4:29 pm to Y.A. Tittle
If its just 2 of you then not coming back is fine but with a large bill and large group you need to say something. Thats too much money they are given to do a shite job.
Posted on 8/26/10 at 4:31 pm to Catman88
quote:
If its just 2 of you then not coming back is fine but with a large bill and large group you need to say something. Thats too much money they are given to do a shite job.
There was something about the way he described this experience that seems like the situation was destined to be a train wreck no matter what was said, though. Sometimes, I think it's often best to chalk up something like that for what it is because there's nothing that could be said at the time that will really make anything better.
Posted on 8/26/10 at 4:34 pm to Y.A. Tittle
quote:
I usually just vote with my feet.
I've never really considered it my duty to pay people for something and ALSO tell them how to do their job.
I am the same way, and if everyone did that, then we wouldn't have to worry because the food quality in this city as well as the service would improve drastically and quick.
And for the record, I will give a twenty percent tip to anyone that does their best to take care of me. Just be timely as you can considering the crowd, check in with me every now and then, get my order right, or take care of it if and when it's screwed up, and just be a hospitable human being. Don't give a crap, and I will leave the change in my pocket to let you know that NO, I didn't forget, but this is what it was worth to me, and I most probably will never be back either, especially if the food was poor to adequate.
Posted on 8/26/10 at 4:41 pm to Mike da Tigah
If the food is just bad there is nothing else to do but just not go back.. But in your family's case Im pretty sure they got hit with the automatic tip so they couldnt voice any displeasure with service via tip. Hell they may have received bad service because of the autotip policy.
However managers want to know if something is screwed up. A good manager wants to always know if there is a major screw up. Why do they have to wait until their profits drop to find out that their service is poor?
However managers want to know if something is screwed up. A good manager wants to always know if there is a major screw up. Why do they have to wait until their profits drop to find out that their service is poor?
Posted on 8/26/10 at 4:46 pm to Catman88
quote:
A good manager wants to always know if there is a major screw up. Why do they have to wait until their profits drop to find out that their service is poor?
Well, they don't. All they have to do is take an active interest in the goings on of their wait staff and food that comes out the kitchen, and they should catch it before anyone even has to complain or not come back.
It's not as if they are stranded on Mars, and there's this group of gremlins in their restaurant that they HOPE will do a good job, and need you to tell them something in order to deal with it. They are there, or hell, they should be there, and if they aren't, then there you go... Super Duper Fail....
Not sure what to say here, but I've managed sales staffs before, and I don't need to wait until the sales figures come in to see if we are winning or not. I was on the floor listening to what's being said, listening to closing signals, and listening to what they did to capitalize on those signals. That's being actively involved. Waiting until the sales figures get in and hoping Harry Potter and his Magic wand comes to save the day isn't.
This post was edited on 8/26/10 at 4:48 pm
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