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Started By
Message
Luggage “Delayed” - Now 2 Days - AMS to Rome
Posted on 9/16/25 at 5:21 pm
Posted on 9/16/25 at 5:21 pm
10 day Italian vacation. IAD_FCO w a connection in Amsterdam via KLM. All smooth. Business class w points. 3 hr layover in AMS to FCO. Arrive and no bags. About 20 people go to lost luggage. We fill out customs declarations and delayed baggage claim.
Next flight from AMS delivers about 1/2 of missing luggage. My Apple air tags are showing bags are still at AMS. Zero communication from KLM. Head into Rome without bags. Go to Rome’s equivalent of Old Navy (“OVS”) to get underwear , socks, tshirt , shorts etc..
Next day- bags are still showing at AMS between terminals. Zero emails/texts from KLM. I call and get the runaround. Finally, I go on LinkedIn and look for the CSuite. Email COO and he actually responds. KLM had 10,000 bags delayed. He promised to email the baggage team to expedite our bags.
We’re leaving Rome to the Amalfi coast in two days. Zero indication our bags will be here tomorrow. Any advice? We’re definitely submitting receipts for purchases (clothes, toiletries) but anything else anyone recommends to find our bags?
Next flight from AMS delivers about 1/2 of missing luggage. My Apple air tags are showing bags are still at AMS. Zero communication from KLM. Head into Rome without bags. Go to Rome’s equivalent of Old Navy (“OVS”) to get underwear , socks, tshirt , shorts etc..
Next day- bags are still showing at AMS between terminals. Zero emails/texts from KLM. I call and get the runaround. Finally, I go on LinkedIn and look for the CSuite. Email COO and he actually responds. KLM had 10,000 bags delayed. He promised to email the baggage team to expedite our bags.
We’re leaving Rome to the Amalfi coast in two days. Zero indication our bags will be here tomorrow. Any advice? We’re definitely submitting receipts for purchases (clothes, toiletries) but anything else anyone recommends to find our bags?
5
Posted on 9/16/25 at 7:14 pm to Hou_Lawyer
Give up and go shopping. My bags were “lost” on September 6 at LHR. By lost, they simply did not make it on the plane. Bags sat in Heathrow for 10 days. Finished a week in Paris without even a return phone call. Called everyday. No help at all from American or British Airways. Complete BS and airlines don’t give a damn about any of us. Supposedly, the bags will be delivered to my house tonight.
Posted on 9/16/25 at 7:31 pm to ericberryistheman
A few years ago we were on a three week trip to Scotland and Ireland. My bags were delayed in Amsterdam. I purchased new clothes, etc. We arrived back home at 9:00 pm at the conclusion of our trip. My bag was delivered to our house at midnight that same night.
Posted on 9/16/25 at 7:36 pm to Hou_Lawyer
shite sucks. It happens, though. Go buy clothes and enjoy the vacation
Posted on 9/17/25 at 6:22 am to Hou_Lawyer
This is why i always carry on.
Posted on 9/17/25 at 8:09 am to Hou_Lawyer
File a claim now.
It seems to go into a different customer service queue when you do, and you'll get paid in about a week. United paid for a new suit for me when my bags sat in ORD? for three days. Buy whatever you need and take pictures of the receipts, and file the claim.
It seems to go into a different customer service queue when you do, and you'll get paid in about a week. United paid for a new suit for me when my bags sat in ORD? for three days. Buy whatever you need and take pictures of the receipts, and file the claim.
Posted on 9/17/25 at 1:29 pm to LemmyLives
This. Also check if your credit card benefits give you any coverage
Posted on 9/19/25 at 3:36 pm to Hou_Lawyer
The couple on a cruise with us last year didn't get their luggage for three months. shite happens
Posted on 9/19/25 at 5:15 pm to ericberryistheman
quote:
Give up and go shopping.
Yeah dont let it ruin your vacation.
Next trip your fieldcraft (how and what you pack) will be better. You have to pack as if your checked bags wont make it, easy for a man, not so much for females.
Posted on 9/19/25 at 6:14 pm to Lakeboy7
quote:l
easy for a man, not so much for females.
Man: Two pairs of underwear, a pair of shorts with pockets, a spare pair of socks, two undershirts, a t-shirt and a polo. Women:
Posted on 9/19/25 at 7:56 pm to LemmyLives
Because logic has to be applied
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