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Laptop help- black screen of death
Posted on 8/14/24 at 7:07 pm
Posted on 8/14/24 at 7:07 pm
Wife has a dell inspiron 2 in 1 we got 3 years ago. Key board lights up but screen won’t turn on. Tried unscrewing the bottom tray and disconnecting the battery to reboot it and that did nothing. Any ideas?
3
Posted on 8/14/24 at 7:15 pm to Pedro
Can you try pluging it into an external monitor?
Posted on 8/14/24 at 7:26 pm to TAMU-93
Tried that this morning. Did nothing
Posted on 8/14/24 at 7:33 pm to Pedro
Pull your memory cards out and re insert them. I've had it happen twice but can't say it's the fix.
Posted on 8/14/24 at 8:08 pm to Pedro
In that case, I'd try resetting the real-time clock.
How to Reset the Real-Time Clock (RTC)
1. Turn off the computer.
2. Connect the AC adapter to the computer.
3. Press and hold the power button (around 30-35 seconds), until the power LED blinks three times.
4. Release the power button.
5. The RTC reset is complete after the power button is released.
How to Reset the Real-Time Clock (RTC)
1. Turn off the computer.
2. Connect the AC adapter to the computer.
3. Press and hold the power button (around 30-35 seconds), until the power LED blinks three times.
4. Release the power button.
5. The RTC reset is complete after the power button is released.
Posted on 8/14/24 at 9:56 pm to TAMU-93
Just tried. Didn’t work sadly. The keyboard shut down like it was powering off but that was about it.
Posted on 8/14/24 at 9:59 pm to Pedro
Posted on 8/15/24 at 8:36 am to Pedro
Unplug and hold power for like 30 seconds. That simulates disconnecting the battery. Then turn it back on.
Posted on 8/15/24 at 8:41 am to Pedro
Replacing a laptop screen isn't that difficult. You can find even used screens online and they work like a charm.
I have two laptops for work and one bugged out on me so decided to swap the screens with a used screen and it's working fine 2 years later.
I have two laptops for work and one bugged out on me so decided to swap the screens with a used screen and it's working fine 2 years later.
Posted on 8/15/24 at 4:39 pm to idlewatcher
Is it the same for 2 in ones? I’ve tried everything suggested at this rate still nothing feel like it’s I either the screen itself or the drivers got corrupted some way or another
This post was edited on 8/15/24 at 4:40 pm
Posted on 8/15/24 at 8:55 pm to Pedro
If it was just a bad screen, you would still have output on an external monitor. If it were a driver problem, you would still see the Dell splash screen before the drivers loaded. It sounds like it's failing to POST, which means a hardware issue. I'd take it to a repair center and see what they say.
Posted on 8/15/24 at 9:01 pm to TAMU-93
quote:
If it was just a bad screen, you would still have output on an external monitor. If it were a driver problem, you would still see the Dell splash screen before the drivers loaded. It sounds like it's failing to POST, which means a hardware issue. I'd take it to a repair center and see what they say.
100% agree, though I would want him to confirm first that he attempted these hard reset steps while already plugged into a known working external display with a known working display cable.
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