re: Received a dozen roses and a note from Chewy just now, (put down an old pet recently)

quote:

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I received auto delivery the day of or day after and called to see about return. They credited me the full purchase price and told me to donate it locally.

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I had to change my dog's food to a prescription one (renal diet due to UTIs) and had forgotten to cancel a shipment, instead just adding a new one. They credited me and told me to donate it locally as well. I know so many people who have had fabulous service from them. When you are on the phone with them, you actually feel as though you are talking with a person who is listening to what you say! So rare in this day and age!