re: Who’s got some dealership service stories?

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All star Ford Denham Springs

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Took truck in for steering module issue.

Was told part is on back order.

Part arrives and is installed.

Was told part is defective, bc it will not program, and another one will be ordered. (This is where I should have told them I was picking it up.)

Waited two weeks, called back, said it was still on backorder and they would get back to me with the expected ship date in a few days.

Got busy, but called them back the next week. Part is on backorder with no expected ship date, sorry we forgot to get back with you.

Told them to make it drivable, I was picking it up until the part arrives.

Pick up truck (and pay warranty deduct. for the incomplete warranty claim) Have more errors, lights, dings, etc on the inst cluster.

The above time does not account for the days/weeks they were scratching their head and talking to engineering on the phone, etc. about why it won't work.

Get home, fire up Ford FDRS/FDS (I pay for a dealer account for my other vehicles not under warranty, if you don't know this is the software Ford gives the dealers to flash/diagnose your Vehicle), and get the codes.

Look up the Ford procedure / programming steps / gotchas in the service manual for the truck.

Follow the exact procedures Ford has in the service manual for replacing the steering module on this truck.

Finished by reflashing and calibrating the module(s)in the correct order.

The truck is completely fixed and passes all Ford digs.

This fiasco started 9/25 (somewhere around there was when I dropped it off) Got the vehicle back 12/5. If they had a decent tech on my case, I could have been in and out in three weeks.