re: The amount of people stealing retail items is OOC

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Amazon required me to send them a photo of the broken item which I did along with a photo of the Amazon box it came in that was crushed on one side. They didn't bother asking me to return it. Not worth paying the return shipping I assumed.

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I had to do the same thing once then the replacement item had the same issue. It was glass and packaged poorly.

I have no doubt they track it and have metrics that trigger if someone is making a lot of claims.



I had a guy last week ask about our return policy before even ordering an item we sold through FBM. Sure enough Saturday he opened a return request less than an hour after receiving the item. No doubt he swapped out my item for his old one. It's a $400 showerhead so when that comes in I will have to deal with it.

I wanted to block him as soon as he asked about the return policy but unlike eBay, Amazon does not allow you to block buyers. At least I have the message of him asking about the return before even ordering so that I can get some of the money back from Amazon through their Safe-T claim.