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Hotel Room Clearly not Cleaned

Posted on 6/7/22 at 2:16 am
Posted by H2O Tiger
Delta Sky Club
Member since May 2021
7702 posts
Posted on 6/7/22 at 2:16 am
After 5 years of traveling for work (including 2 COVID years with no travel) I had possibly my most disgutsing hotel experience ever.

Staying at the Magnolia in Denver for the first time this week and things started off great. Upgraded to a King, corner suite with a fireplace but, after checking in, couldn't find a remote for any of the TV's. Had to call maintenance to get them to bring me one. They brought one quickly and I thought we were off to the races. Went out to dinner with some coworkers and came back to the hotel and had a drink in the bar before bed.

Go up to the room, hop in the shower and, mid-shower, I notice a used razor and shampoo bottle that don't belong to me. Clearly this room hadn't been thoroughly cleaned before they checked me into it. At this point, I'm tired and ready to go to bed. I figure I'll just throw these away and deal with them in the morning. Unfortunately, there were NO trash cans anywhere in the room. At this point I had had enough and walked downstairs to the front desk where, when I told them of the problem, I got "not this again!" Apparently this has been an issue for them for a while. Not something I would expect for $450 per night.

They moved me to a new room which, while it was a downgrade, would hopefully at least be clean. When the night manager went up to personally check the room he found that there wasn't a trash can in that room either, but thankfully he pulled one from another room.

The night manager apologized profusely and I told him I knew he didn't clean the room but unfortunately he had to deal with the fallout. Offered me 10k Bonvoy points but I'm not sure that's worth having to move to a new room at midnight.

Anyone else have any experience with this?
Posted by Panny Crickets
Fort Worth, TX
Member since Sep 2008
5596 posts
Posted on 6/7/22 at 3:35 am to
That’s when you change hotels.
Posted by baldona
Florida
Member since Feb 2016
23432 posts
Posted on 6/7/22 at 6:41 am to
I was saying this somewhere else recently, places like hotels having cleaning staff issues doesn’t make any sense. They are probably paying $14-16/ hour for housekeepers and a housekeeper cleans 8-12 rooms a day usually, something like that. If they paid $18-20/ hour they would have 0 issues with staff, and the room cost goes up maybe $5/ night. That’s an insignificant cost for changing staffing issues from problematic to great.
Posted by greygoose
Member since Aug 2013
14357 posts
Posted on 6/7/22 at 6:56 am to
Sounds like they have a "supervisor" issue. Clearly you weren't the only person who complained about something like this recently. Hotel manager isn't holding the housekeeping supervisor's feet to the fire. Low-level housekeeper isn't doing their job, then there supervisor is responsible. Still a problem? Then that's on the supervisor's boss.
Posted by cgrand
HAMMOND
Member since Oct 2009
46775 posts
Posted on 6/7/22 at 7:11 am to
I was a hotel executive for 20 years. If you knew what I know you’d never stay in a hotel ever again.

we would have a 1000 room turn on a Sunday between 9am and 2pm sometimes. Those rooms would get a drive by, if that.
Posted by H2O Tiger
Delta Sky Club
Member since May 2021
7702 posts
Posted on 6/7/22 at 9:21 am to
quote:

That’s when you change hotels.


By the time they got everything sorted it was already after midnight. The icing on the cake came this morning when I went to make coffee and found only decaf pods!
Posted by Jimmy2shoes
The South
Member since Mar 2014
11004 posts
Posted on 6/7/22 at 11:07 am to
Unfortunately its too common
Posted by Lima Whiskey
Member since Apr 2013
22594 posts
Posted on 6/7/22 at 12:57 pm to
quote:

If they paid $18-20/ hour they would have 0 issues with staff, and the room cost goes up maybe $5/ night.


Wall Street promotes short term and often destructive thinking.
Posted by go_tigres
Member since Sep 2013
5447 posts
Posted on 6/8/22 at 10:31 pm to
Mid may I was in 4 cities in a week. I only had one issue. We had a late dinner with costumers and drinks after. I didn’t get to check in until just after midnight. Get up to the room and the card keys doesn’t work. I’m exhausted and pissed and try the phone key(which is a joke). Nothing. Try both keys again. Nothing. Then the door cracks open and a lady asked if she could help me.

Whoopsie

My room was across the hall
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