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Update: solution -Topic for network guru-types. (packet loss)
Posted on 11/28/21 at 8:49 am
Posted on 11/28/21 at 8:49 am
Update: So the problem was entirely due to wifi signal being unreliable. Despite getting good/great coverage throughout the home via Asus mesh network, it just wasn't good enough.
I ordered a MoCA adapter x2 out of desperation and it solved the problem. Very easy solution for people with older home and can't/won't run ethernet. I would like to do it in the future, but for the time being this is a very good compromise.
Thank you for the insight. It helped understand that it wasn't an ISP issue.
I recently moved and changed ISPs. The new one (AT&T) is 1G fiber optic, and seems really fast. I checked speedtest.net and it is fairly close to advertised speeds. That's not the problem.
The problem is packet loss. After the 2nd hop it starts timing out. The 3rd or 4th hop always times out. I've tried ruling out the connection in my own network by doing internal tests on the gateway (BGW210-700.) The tests reveal the same thing (just one fewer hop.) Is this an AT&T issue? Do they throttle traffic or likely a hardware issue they could easily fix?
Just curious what you guys thought.
I ordered a MoCA adapter x2 out of desperation and it solved the problem. Very easy solution for people with older home and can't/won't run ethernet. I would like to do it in the future, but for the time being this is a very good compromise.
Thank you for the insight. It helped understand that it wasn't an ISP issue.
I recently moved and changed ISPs. The new one (AT&T) is 1G fiber optic, and seems really fast. I checked speedtest.net and it is fairly close to advertised speeds. That's not the problem.
The problem is packet loss. After the 2nd hop it starts timing out. The 3rd or 4th hop always times out. I've tried ruling out the connection in my own network by doing internal tests on the gateway (BGW210-700.) The tests reveal the same thing (just one fewer hop.) Is this an AT&T issue? Do they throttle traffic or likely a hardware issue they could easily fix?
Just curious what you guys thought.
This post was edited on 12/5/21 at 8:17 pm
3
Posted on 11/28/21 at 9:03 am to Ricardo
If the packet loss is at any point after the first hop, it's going to be AT&T. That is, unless they're utilizing a third party provider in your area to handle some of the traffic.
They wouldn't drop packets to throttle speed; they can do that through your modem if necessary.
If it starts dropping your packets at your modem, then that's probably the issue and a swap out could confirm it; if the packets don't drop until after your modem then they'll need to check those router locations.
They wouldn't drop packets to throttle speed; they can do that through your modem if necessary.
If it starts dropping your packets at your modem, then that's probably the issue and a swap out could confirm it; if the packets don't drop until after your modem then they'll need to check those router locations.
Posted on 11/28/21 at 10:01 am to skrayper
quote:
They wouldn't drop packets to throttle speed; they can do that through your modem if necessary.
On the contrary, if you're hitting your bandwidth cap you'll get packet loss. Policers drop traffic in excess of the setting. That said, I doubt that is OPs problem.
OP,
1) Are you actually experiencing any troubles with your internet? I.E. excessive buffering, dropouts/timeouts, etc. Or are you just noticing something that seems odd?
2) Are you using traceroute? Traceroute on the internet sucks because of asymmetric routing and firewalls.
Posted on 11/28/21 at 10:02 am to skrayper
Thank you for the reply. I'll see what they can do.
For regular web-browsing I don't see much of an issue. I was playing an online game and would get disconnected a lot, so I ran WinMTR and tested it against the server.
Showed a bunch of packet-loss. I can only assume that some traffic is handled differently?
I read somewhere that someone said to try a VPN. I'll give that a shot to see if it makes a difference.
Update: I tried a paid-for VPN service. (Not advertising, but ProtonVPN if you're curious.) I haven't had any issues since I started running it. I'll turn it off and see if it returns.)
For regular web-browsing I don't see much of an issue. I was playing an online game and would get disconnected a lot, so I ran WinMTR and tested it against the server.
Showed a bunch of packet-loss. I can only assume that some traffic is handled differently?
I read somewhere that someone said to try a VPN. I'll give that a shot to see if it makes a difference.
Update: I tried a paid-for VPN service. (Not advertising, but ProtonVPN if you're curious.) I haven't had any issues since I started running it. I'll turn it off and see if it returns.)
This post was edited on 11/28/21 at 5:09 pm
Posted on 11/29/21 at 5:54 pm to Ricardo
quote:
After the 2nd hop it starts timing out. The 3rd or 4th hop always times out.
How are you seeing this ? using traceroute ?
If so that probably means the routers in the path are configured to drop (not return to originating station) ICMP packets. This is very common.
This post was edited on 11/29/21 at 5:59 pm
Posted on 12/5/21 at 8:22 pm to Ricardo
TL;DR: Wifi was the problem. MoCA adapters fixed it.
Update: So the problem was entirely due to wifi signal being unreliable. Despite getting good/great coverage throughout the home via Asus mesh network, it just wasn't good enough.
I ordered a MoCA adapter x2 out of desperation and it solved the problem. Very easy solution for people with older home and can't/won't run ethernet. I would like to do it in the future, but for the time being this is a very good compromise.
Thank you for the insight. It helped understand that it wasn't an ISP issue.
Update: So the problem was entirely due to wifi signal being unreliable. Despite getting good/great coverage throughout the home via Asus mesh network, it just wasn't good enough.
I ordered a MoCA adapter x2 out of desperation and it solved the problem. Very easy solution for people with older home and can't/won't run ethernet. I would like to do it in the future, but for the time being this is a very good compromise.
Thank you for the insight. It helped understand that it wasn't an ISP issue.
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