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Lost shipping return trade in item - Samsung
Posted on 7/23/24 at 5:21 pm
Posted on 7/23/24 at 5:21 pm
During the most recent Sale on samsung.com, I bought a new watch7 and traded in my old watch5, and a Tab 9+ and trading in a Tab7. They sent me a return label for each and since it was Fedex, I was able to drop off at a local Walgreens.
I had 2 packages with 2 tracking numbers to send back. She had trouble with the scanner at first, but finally got it working. She scanned them both and I got a text about it being in their system and left.
Fast forward 2 days and I decided to check the link and it turns out only one item is showing in Fedex system, the Tab7 return, which was a $31 value on trade.
My concern is the watch isn't showing at all. I still have the tracking documents that I printed and when I put it in, there is no tracking for it. I'm worried Samsung is going to try to charge me like $300 for the watch now.
What do I do? I guess I can go back to walgreens and see if she is there and remind her. Maybe there would be cameras showing her I handed her 2 boxes. Ugh. I feel like I'm about to get screwed out of a trade in.
Anyone had something like this happen? Any advice?
I had 2 packages with 2 tracking numbers to send back. She had trouble with the scanner at first, but finally got it working. She scanned them both and I got a text about it being in their system and left.
Fast forward 2 days and I decided to check the link and it turns out only one item is showing in Fedex system, the Tab7 return, which was a $31 value on trade.
My concern is the watch isn't showing at all. I still have the tracking documents that I printed and when I put it in, there is no tracking for it. I'm worried Samsung is going to try to charge me like $300 for the watch now.
What do I do? I guess I can go back to walgreens and see if she is there and remind her. Maybe there would be cameras showing her I handed her 2 boxes. Ugh. I feel like I'm about to get screwed out of a trade in.
Anyone had something like this happen? Any advice?
This post was edited on 7/23/24 at 5:27 pm
2
Posted on 7/23/24 at 5:40 pm to kywildcatfanone
Did you not get a receipt for the packages you dropped off and she scanned?
If not then you effed up
If not then you effed up
Posted on 7/23/24 at 6:13 pm to SG_Geaux
quote:
Did you not get a receipt for the packages you dropped off and she scanned?
If not then you effed up
She asked if I wanted a text or email. I said text and got a text right after walking out of the store.
But clicking on the link just said "tracking not in our system yet" so I didn't think much about it. Now, a couple of days later I click it and it only shows one label. The other isn't in Fedex system.
Posted on 7/23/24 at 6:49 pm to kywildcatfanone
Call Fedex customer service and give them the two tracking numbers to see what's listed on those tracking numbers. You can find more details that way.
Posted on 7/23/24 at 7:07 pm to kywildcatfanone
quote:
Anyone had something like this happen? Any advice?
So I trade in through Samsung every year and only ever had an issue once but it worked itself out before I had to do anything. It took a week or so longer than any previous time but not quite your scenario.
I still haven't sent my Watch6 in yet. How good is the 7 though? Absolutely love it.
Posted on 7/23/24 at 9:36 pm to UltimateHog
So far, yes
Posted on 9/14/24 at 6:55 pm to kywildcatfanone
Forgot to come back to this thread and post the results.
I contacted samsung via chat and told them what had happened. Based upon that chat, I was told I would not be charged. I did take screenshots of the chat.
A week goes by and the return date approached and I get a reminder email to return. Chat again and again told I would not be charged
2 days after the return date passed, my card was charged. I chat again and was told there was nothing they could do without a fedex tracking number.
I let it go because I really couldn't stop it.
Then about 2 days after that I got an email from Samsung saying my refund was being processed and sure enough I got a refund a couple of days later.
I contacted samsung via chat and told them what had happened. Based upon that chat, I was told I would not be charged. I did take screenshots of the chat.
A week goes by and the return date approached and I get a reminder email to return. Chat again and again told I would not be charged
2 days after the return date passed, my card was charged. I chat again and was told there was nothing they could do without a fedex tracking number.
I let it go because I really couldn't stop it.
Then about 2 days after that I got an email from Samsung saying my refund was being processed and sure enough I got a refund a couple of days later.
Posted on 9/16/24 at 2:39 pm to kywildcatfanone
Glad it worked out for you. I've had similar issues with Samsung and trade-ins. Items lost/stolen both directions.
The most aggravating one was pre-ordering a phone at launch. Phone was never delivered by FedEx but marked as an upgrade with Verizon. Local FedEx manager found my delivery box on the loading dock empty. It was a royal pain in the arse to get Verizon, Samsung, and FedEx to all cooperate. I couldn't order a new phone from Samsung because my account was already tied to a new phone with Verizon. Samsung couldn't do anything without FedEx acknowledging the phone was stolen prior to being delivered. Verizon was in a similar position. By the time they all starting cooperating with each other, I had lost all of the pre-launch perks. Samsung did come back and make it right by providing me with a decent credit to use at their store.
I've also had trade-in devices go missing. Now I only drop them off at the actual store where they can be scanned into the system as received. No more dropping off at UPS/FedEx/USPS.
The most aggravating one was pre-ordering a phone at launch. Phone was never delivered by FedEx but marked as an upgrade with Verizon. Local FedEx manager found my delivery box on the loading dock empty. It was a royal pain in the arse to get Verizon, Samsung, and FedEx to all cooperate. I couldn't order a new phone from Samsung because my account was already tied to a new phone with Verizon. Samsung couldn't do anything without FedEx acknowledging the phone was stolen prior to being delivered. Verizon was in a similar position. By the time they all starting cooperating with each other, I had lost all of the pre-launch perks. Samsung did come back and make it right by providing me with a decent credit to use at their store.
I've also had trade-in devices go missing. Now I only drop them off at the actual store where they can be scanned into the system as received. No more dropping off at UPS/FedEx/USPS.
Posted on 9/17/24 at 5:57 am to Tiger_n_Texas
Actual store being what, a Samsung store?
I learned my lesson too, if you have 2 boxes, have them scan them separately to create 2 scans in the system. They told me scanning multiple boxes only generated one walgreens text, but when I finally opened it two days later, there was only one tracking number attached to it.
Yeah, from now on, I'm taking it directly to a Fedex store or something and getting labels before I leave if nothing else.
I learned my lesson too, if you have 2 boxes, have them scan them separately to create 2 scans in the system. They told me scanning multiple boxes only generated one walgreens text, but when I finally opened it two days later, there was only one tracking number attached to it.
Yeah, from now on, I'm taking it directly to a Fedex store or something and getting labels before I leave if nothing else.
Posted on 9/17/24 at 9:02 am to kywildcatfanone
quote:
Actual store being what, a Samsung store?
Yes, depending on whether the trade-in is going to Samsung or Verizon/ATT/etc.
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