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re: Large monitor distortion/ eyes hurting

Posted on 4/20/22 at 7:40 am to
Posted by pheroy
Raleigh, NC
Member since Oct 2006
738 posts
Posted on 4/20/22 at 7:40 am to
Re: connection, you should be fine using the provided cable. If it's HDMI, ok. But DisplayPort has a higher capability so if you have a DP output on your PC it might be worth trying to connect with that.
Posted by VABuckeye
NOVA
Member since Dec 2007
37499 posts
Posted on 4/20/22 at 7:52 am to
I agree that display port can yield better results. According to Samsung's website the monitor comes with a display port cable. Now it's up to the graphics card which could be underpowered for the monitor.
This post was edited on 4/20/22 at 7:55 am
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 8:19 am to
quote:

I agree that display port can yield better results. According to Samsung's website the monitor comes with a display port cable. Now it's up to the graphics card which could be underpowered for the monitor.


I'm still leaning either display driver or PEBCAK. If he was capable of displaying 3840x2160, he's capable of displaying 3840x1080. That would exclude gpu, at least in theory. Leaving us with cable, driver, and PEBKAC.
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 8:23 am to
quote:

Re: connection, you should be fine using the provided cable. If it's HDMI, ok. But DisplayPort has a higher capability so if you have a DP output on your PC it might be worth trying to connect with that.


Don't have a display port on my comp.

Graphics card is probably the issue. My comp is older than I thought lol:

AMD Radeon R5

What I don't understand and clearly I'm ignorant, is that I can't get any of the resolutions to get clear. The lower I go the worse it gets. I don't need hi def and I don't need videos. I just want TD, a spreadsheet, and email to be usable lol.

My options are:
3840x2160
3840x1080 - This reduces the screen size height by half
3200x1800
2560x1440

It gets worse and worse from there. The 3820x2160 is best.



Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 8:26 am to
It's never going to be super clear. 1080p is a very low resolution for a monitor that large.

But choosing the correct resolution should not cause only half your screen to fill, outside of some other interfering setting.

Though, to sate my curiosity: other than it not filling the entire screen, how does the 3840x1080 option look compared to the others?
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 8:35 am to
New working theory: The USB 2.0 port on your old computer isn't capable of running your resolution, even if your cable can in theory. Does your pc have any other ports of note?
Posted by Ricardo
Member since Sep 2016
5736 posts
Posted on 4/20/22 at 8:37 am to
I'd try uninstalling the video driver and installing the most up to date driver. I suspect there's some software/OS issue that's causing it.

If you want to spend the time, get a "Live CD" version of Linux. You can usually burn those to a thumb drive and get a working OS by just booting into it. This will show if it's an OS level/driver issue.
Posted by VABuckeye
NOVA
Member since Dec 2007
37499 posts
Posted on 4/20/22 at 8:42 am to
quote:

AMD Radeon R5


Doing a little research shows that this is an integrated graphics card that only performs well at low resolutions.

IOW, it cannot drive your monitor properly.

As stated you can update your drivers and see if that helps but you may have a Yugo trying to drive a Ferrari.
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 8:49 am to
quote:

It's never going to be super clear. 1080p is a very low resolution for a monitor that large.

But choosing the correct resolution should not cause only half your screen to fill, outside of some other interfering setting.


Still not great at the 3840x1080. I'm not being picky either. I started working on this 45 mins ago and I'm going to have to stop. Its painful to attempt to use.

That's why something has to be off/ wrong. I don't need amazing or close to it. I just need actually usable.
Posted by Ricardo
Member since Sep 2016
5736 posts
Posted on 4/20/22 at 8:51 am to
Just thought of it: try moving the monitor to another PC, or hooking it up to a laptop. Might be the fastest way to see if it's a PC problem or a monitor one.
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 8:53 am to
quote:

he USB 2.0 port


I'm running HDMI to HDMI?

ETA: I haven't played with computer hardware in probably 10 years, I feel fricking blind here. Now my eyes/ head hurt from this monitor so its really frustrating lol.
This post was edited on 4/20/22 at 8:54 am
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 8:55 am to
quote:

Just thought of it: try moving the monitor to another PC, or hooking it up to a laptop. Might be the fastest way to see if it's a PC problem or a monitor one.


I did, I tried my employee's laptop and it was the same or worse. I'll go check his graphics card also. It was HDMI to HDMI.
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 8:58 am to
quote:

I'm running HDMI to HDMI?


Ignore me; I haven’t had coffee yet
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 9:01 am to
quote:

Doing a little research shows that this is an integrated graphics card that only performs well at low resolutions. IOW, it cannot drive your monitor properly.


I could be wrong, but I think it should be able to display that resolution at some fps, even if it were very low.

I’m on my phone, but does the product website have a driver available for download? I would install that before trying anything else.
Posted by Ricardo
Member since Sep 2016
5736 posts
Posted on 4/20/22 at 9:02 am to
Maybe a silly thing to ask, but make sure you're using Landscape orientation.
Posted by VABuckeye
NOVA
Member since Dec 2007
37499 posts
Posted on 4/20/22 at 9:07 am to
quote:

I could be wrong, but I think it should be able to display that resolution at some fps, even if it were very low.


True, but it's a 4Gig card trying to drive a 4k resolution monitor. It's going to struggle mightily IMO.
This post was edited on 4/20/22 at 9:31 am
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 9:34 am to
quote:

Ignore me; I haven’t had coffee yet


Lol, ok good. I'm already feeling dumb and that had me really scratching my head...

A couple things here:
1.) Is it possible the resolution just seems very bad because I'm sitting so close? If say this was a TV and I was 10 ft away it would be "fine"?

2.) It still seems "distorted" with the curved screen? I've never had a curved screen before, so that's part of my issue is I don't really know what I should be working with.

So there are multiple variables here I'm new to.
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29894 posts
Posted on 4/20/22 at 9:39 am to
So, both are possible. Like I mentioned, 1080p is very low resolution for a screen that size. I probably wouldn’t have gone below 1440, and even that would be pushing it. You could also be struggling to get used to the curve.

Block off visually all but a small portion of the screen. Does what you see look “normal” or stretched in some odd way? Or is it just blurry?

And have you attempted to install the driver from the manufacturer’s website?
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/20/22 at 11:38 am to
quote:

And have you attempted to install the driver from the manufacturer’s website?


Did this today and restarted. Doesn't seem to have changed anything.

I downloaded the Easy Setting Box to split the screens, and that helps some. Some applications are great, some are terrible. Like gmail is aweful, horribly distorted and changing the zoom up or down helps some items but hurts others.
Posted by baldona
Florida
Member since Feb 2016
22408 posts
Posted on 4/22/22 at 10:04 am to
I added this to OP:

ETA: I just changed my HDMI mode setting from 2.0 to 1.4 and I think that may have fixed it? Would this make sense? Obviously if I have outdated hardware that's an issue?

So does that mean my current comp hardware is 1.4? Which will limit me from not being 2.0 obviously?

Would this likely solve my issue? Is the 1.4 on this monitor going to be usable for basic software as in I don't need to stream or use a lot of pixels? My computer is from 2016 so I don't necessarily mind upgrading it. I also don't mind upgrading the $300 more for the 4k monitor. But I don't NEED anything I'd rather not spend it.
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