I have an HP Spectre x360 laptop that's about 3 years old. Lately I've having 2 things happen with it - the screen will just suddenly go black on me. Not shutdown black, cause the laptop is still running and there's a bit of a black glow to the screen so I know it's not off completely. It won't do anything after that. If I do a hard shutdown and then restart it, it starts up and works fine until the next time it does that. Also, sometimes when I wake it up from hibernation, I will get a screen that says the computer was forced to shutdown b/c it was overheating (or something to that effect). I can hear the fan still running on it, and I don't have the vents blocked, so i don't know what's the deal with that.

Anyway, I can't imagine these are good signs for the longevity of my computer, but I really don't want to have to get a new one right now. I'm hoping someone can diagnose this and suggest an easy fix!!!

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Posted by wheelr

Banned

Member since Jul 2012

5800 posts

Posted on 7/16/21 at 5:40 pm to jfw3535

Power/sleep settings causing problems? For example, Dell has known issues of laptops not waking from sleep. You could try disabling sleep settings.

The overheating and no monitor could be a graphics card issue but it doesn't look like those laptops come with discrete graphics.

Perhaps you could monitor specific component temps with something like HWMonitor to pinpoint the problem.

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Posted by Duckismyspiritanimal

Cupertino, CA

Member since Apr 2017

190 posts

Posted on 7/16/21 at 5:42 pm to jfw3535

The display issue could be because of a display graphics driver, there was a bad one on a dell several years back that caused issues on a particular model when I worked at bestbuy, that was often mitigated by rebooting the pc until we could downgrade and disable updates.

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Posted by broadhead

Member since Oct 2014

2384 posts

Posted on 7/18/21 at 11:06 am to Duckismyspiritanimal

Update the BIOS and Video driver from the HP website.

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Posted by Joshjrn

Baton Rouge

Member since Dec 2008

29902 posts

Posted on 7/18/21 at 12:01 pm to jfw3535

Assuming this is your model, it's super easy to open the shell. I would take a look to see if you have some crazy amount of dust/hair build up that's legit causing overheating, or possibly locking up the fan which is causing your bios to force a lock up. Assuming everything looks clean, I would follow the other troubleshooting steps that have been listed (monitor temps, update drivers/bios, etc).

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