Divorced (computer prob)

Reimage it. Clean install.

No idea what that means or how to do it.

Willing to pay to get it done if it’s complicated

Ok, we'll try it the easy way first. Depending on security settings, this may or may not work:

At the log in screen, you should see icons in the bottom right (if you don't, hit space bar or click, to make everything show). One of those icons will be the power icon.

1. Hold the Shift key on your keyboard, click the power icon, click Restart (you can now let go of Shift)
(your computer should restart and land on a blue screen)
2. Use your arrow keys to navigate to Troubleshoot and hit the Enter key on your keyboard.
3. Hit Enter on Reset this PC
4. Navigate to and hit enter on Remove everything

From this point, follow the prompts. I can't remember where the point of no return is, so I wasn't willing to go further than that for science

If that doesn't work, come back, and we can discuss other options.

All good