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Message
Att Uverse fiber damaged
Posted on 6/29/22 at 1:43 pm
Posted on 6/29/22 at 1:43 pm
Concrete truck ripped it off my house. Do I have any options of repairing this? Or I have to wait for the tech? They can’t get here until 7/11.
4
Posted on 6/29/22 at 1:44 pm to Success
ask your neighbor to share their wifi for a couple weeks.
Posted on 6/29/22 at 1:50 pm to Success
You have zero chance to repair it yourself and even less so if a splice is required.
I'd call around to commercial cabling companies and see if they can do it quicker. Then send the bill to the concrete company.
I'd call around to commercial cabling companies and see if they can do it quicker. Then send the bill to the concrete company.
Posted on 6/30/22 at 8:38 am to VABuckeye
quote:
You have zero chance to repair it yourself and even less so if a splice is required.
I'd call around to commercial cabling companies and see if they can do it quicker. Then send the bill to the concrete company.
Yeah it takes specialization to repair that stuff. Where I used to live on the TX/LA had a road construction in E. TX sever the main E/W fiber trunk line resulting in cops being stationed at every bank in the affected area for 2 weeks as the Fed Reserve Bank Line was part of the outage.
If it takes AT&T 2 weeks to get a major trunk line crew assembled, in place, and repairs underway then you may be without for a month. The repair bill may be a couple thousand dollars all told too. It may prove simpler for them to find a junction and just re-cable from there than to try to splice.
Get another provider for a month.
Posted on 6/30/22 at 9:04 am to Success
quote:
Concrete truck ripped it off my house. Do I have any options of repairing this? Or I have to wait for the tech? They can’t get here until 7/11
Mine was ripped down from Ida last august. My question becomes, can my block (roughly 30 family homes, all using ATT) call and get ATT to come and bury these wires?
I'd imagine that's probably an act of congress but any tips?
Obviously everything went down post Ida but it sure would help during a random storm where only my area/my house gets knocked out.
Posted on 6/30/22 at 1:19 pm to Sidicous
quote:
Concrete truck ripped it off my house.
quote:major crew? ATT's lines from from the node out front or a couple houses down into his ONT. so all they will do is send someone out with a new line and re run it. This isnt some major multiple fiber repair that costs 10s of thousands.
If it takes AT&T 2 weeks to get a major trunk line crew assembled, in place, and repairs underway then you may be without for a month.
Posted on 6/30/22 at 4:21 pm to CarRamrod
Yeah, it's a PITA but it's not a huge deal.
Posted on 7/1/22 at 9:47 am to Success
My fiber was cut 5 or 6 times while they built the houses around me.
AT&T came out within a couple of days each time and ran a new line. Never charged anything.
AT&T came out within a couple of days each time and ran a new line. Never charged anything.
Posted on 7/1/22 at 4:41 pm to SG_Geaux
Get the att app on your phone. Att updates their appointments at 8:00 am daily. If there are any cancellations in your area you can snag one of the open spots. You click reschedule your appt or something like that and you can pick available dates and times. Last time I got cut they had me two weeks out, guy on the phone let me know about the time and the app. Supposedly you can only do this with the app.
I ended up with an appointment the afternoon on the day I tried to reschedule after 8 am. Took a few attempts so keep trying after 8 am.
I ended up with an appointment the afternoon on the day I tried to reschedule after 8 am. Took a few attempts so keep trying after 8 am.
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