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Started By
Message
Att fiber gurus - question
Posted on 2/24/19 at 12:43 pm
Posted on 2/24/19 at 12:43 pm
So I've had ATT for for a while now, and it's been great. Well all of a sudden yesterday it goes out, and I'm getting a red alarm light on the ONT box which means it's not getting anything from the fiber feed to the house. There was no event that happened between it working and not working to think that this is being caused by a damaged fiber cable.
My question:
With the ATT fiber distribution box being located in my front yard (and unlocked), could I just move my fiber cable in the ATT box to a different spare fiber plug to see if that works? I really dont feel like waiting for a tech to come out (4 day wait), and there are like 6 spare fiber slots in the box. Does ATT have to activate each individual slot in those boxes, or is it just a big fiber "splitter"? Or is this all a really bad idea that will probably result in a ton of expensive fees from ATT?
This"box" I'm referring to is on the right in pic below
My question:
With the ATT fiber distribution box being located in my front yard (and unlocked), could I just move my fiber cable in the ATT box to a different spare fiber plug to see if that works? I really dont feel like waiting for a tech to come out (4 day wait), and there are like 6 spare fiber slots in the box. Does ATT have to activate each individual slot in those boxes, or is it just a big fiber "splitter"? Or is this all a really bad idea that will probably result in a ton of expensive fees from ATT?
This"box" I'm referring to is on the right in pic below
6
Posted on 2/24/19 at 12:47 pm to CP3
Don’t. You could be liable for damages if you screw up their fiber network feeding multiple homes.
Posted on 2/24/19 at 12:52 pm to CP3
Go ahead. What harm could you cause. Make sure you unplug all of them and plug them back in to reset. You also have to bend the line at 90 degrees. When you hear the distinct crack sound, that means the fiber is activated. Kind of like those little kids glow bracelets. Good luck. Let us know is you have any other questions.
TLDR: don’t touch them
TLDR: don’t touch them
This post was edited on 2/24/19 at 12:53 pm
Posted on 2/24/19 at 12:53 pm to lsufanintexas
I figured as much. Pulling my hair out over here because I have some work I really need to take care of that needs internet access
And my stupid ATT cell plan doesnt allow tethering.
And my stupid ATT cell plan doesnt allow tethering.
Posted on 2/24/19 at 12:55 pm to Spasweezy
quote:
Go ahead. What harm could you cause. Make sure you unplug all of them and plug them back in to reset. You also have to bend the line at 90 degrees. When you hear the distinct crack sound, that means the fiber is activated. Kind of like those little kids glow bracelets. Good luck. Let us know is you have any other questions.
I was thinking I'd be better off just cutting off the fiber terminations and twisting them all together with a wire nut. (Sarcasm)
Only reason I'm really even asking is because it is apparantly pretty common for the idiot employees to just unplug an existing customers line by accident when adding a new one
This post was edited on 2/24/19 at 12:56 pm
Posted on 2/24/19 at 1:14 pm to CP3
Those pedestals have by far the worst fiber connections we use. The newer ones use screw in opti-tap connectors that are much more durable and protected. The connectors in the terminal like the one in your picture are sometimes low on space if the terminal has a lot of connections. Some of them serve up to 16 customers in neighborhoods where our engineers decided to not use their brains when designing the build out. Unfortunately the fiber can easily be damaged by a tech installing a new line if he is not careful.
What I would try is unplugging the ethernet cord from the modem and then power cycling the ont. Give it a few minutes but if you still see a red alarm light a tech will have to come out.
What I would try is unplugging the ethernet cord from the modem and then power cycling the ont. Give it a few minutes but if you still see a red alarm light a tech will have to come out.
Posted on 2/24/19 at 1:51 pm to BottleGnome
I also noticed a separate fiber cable that comes up on exterior wall of my house that's just cut, coiled and taped.
Almost like the first run they made when I had it installed was a bad cable. That they just left run underground and coiled the 20ft and just left it on the side of my house.
Seems lazy
Almost like the first run they made when I had it installed was a bad cable. That they just left run underground and coiled the 20ft and just left it on the side of my house.
Seems lazy
Posted on 2/24/19 at 2:11 pm to CP3
Their installers are the lowest common denominator.
Posted on 2/24/19 at 2:18 pm to CP3
A possibility for that could be that the buried service wire tech buried the fiber to one spot on the house but it should have been buried to another spot. Every now and then we see that if there is a miscommunication between the installer, the bsw tech and the homeowner.
Something that has been happening lately is that the bsw techs have been burying fiber drops to where power is located on the house. This is normally the standard for copper service but is unnecessary for fiber installations since there are no metallic conductors present.
Something that has been happening lately is that the bsw techs have been burying fiber drops to where power is located on the house. This is normally the standard for copper service but is unnecessary for fiber installations since there are no metallic conductors present.
Posted on 2/24/19 at 3:54 pm to BottleGnome
Nope. The other fiber line (the one coiled up) is run up right beside the other one that is currently in service
Posted on 2/24/19 at 4:11 pm to CP3
Mine all the sudden went out today.
Posted on 2/24/19 at 4:44 pm to CP3
you sure there is fiber in there?
Posted on 2/24/19 at 7:00 pm to t00f
In what?
Yes. Both cables are actual fiber, and the box is 100% a fiber termination box
Yes. Both cables are actual fiber, and the box is 100% a fiber termination box
Posted on 2/24/19 at 7:45 pm to CP3
Just can’t tell, picture is fuzzy when I zoom in. You mess with that make sure no one has any cameras from houses pointed in that direction.
Posted on 2/24/19 at 8:11 pm to t00f
Yeah I'm not touching it. Just annoying that it's down. And then more frustrating finding out how shittily the fiber was run to my house
Posted on 2/24/19 at 8:27 pm to CP3
Hold the power button on the box for 5 seconds and release. It will reset. Worked on mine.
Posted on 2/24/19 at 8:40 pm to SMACKYtheFROG
It's not a modem issue. Ther is currently no light being transmitted to my incoming fiber cable due to some ATT issue
Posted on 2/24/19 at 9:04 pm to CP3
It does suck.
I am not getting anywhere near 1gb anymore
I am not getting anywhere near 1gb anymore
Posted on 2/24/19 at 9:11 pm to CP3
Don't work for ATT but another ISP. I work on circuits for business customers although typically not fiber.
I would not screw with it at all. ISPs typically have very specific circuits that run from a CO of some kind to the demarc.
I would not screw with it at all. ISPs typically have very specific circuits that run from a CO of some kind to the demarc.
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