Wife's iphone quit receiving pictures from android devices yesterday. Has been on the phone and is still on the phone with apple trying to figure out whats wrong. She tried all the Google suggestions and then restored the phone. Apple has some 6 digit id or whatever and they wont give it to her to redo the phone. They will only text it to her phone, which obviously doesnt help.

After telling me she was going to choke the stupid b!tch on the phone she got transferred and magically they fixed her phone in like 20 seconds.

Anyone else had this happen, it seems pretty common.

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Posted by TigerinATL

Member since Feb 2005

62437 posts

Posted on 8/24/17 at 9:25 pm to kengel2

quote:
Apple has some 6 digit id or whatever and they wont give it to her to redo the phone.

That sounds like the passcode your wife entered herself. Obviously you shouldn't tell her that, but it's kind of not Apple's fault that they make you enter a password to reset your phone.

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Posted by kengel2

Team Gun

Member since Mar 2004

32883 posts

Posted on 8/24/17 at 9:48 pm to TigerinATL

Ya, I'm with you, but the fact is she didnt even need it to fix the phone. Got on with a supervisor and that dude had it fixed in like 2 minutes. She's been dealing with this all day. Just skip the minion and get to a supervisor.

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Posted by efrad

Member since Nov 2007

18697 posts

Posted on 8/24/17 at 9:57 pm to TigerinATL

quote:
That sounds like the passcode your wife entered herself. Obviously you shouldn't tell her that, but it's kind of not Apple's fault that they make you enter a password to reset your phone.

Apple wouldn't text you your passcode, so it sounds more like the 2-factor authentication code.

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Posted by Korkstand

Member since Nov 2003

29000 posts

Posted on 8/24/17 at 10:59 pm to efrad

Do they really think a code sent to the phone in question really counts as a second factor?

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Posted by FuzzyBearE

Baton Rouge

Member since Jul 2016

492 posts

Posted on 8/25/17 at 8:23 am to Korkstand

quote:
Just skip the minion and get to a supervisor

this is pretty much the advice for any tech support situation.

Any time I call, I tell them "I've already done this, this, and this" which I know is going to be the first few things they tell me to try. The intro nerd then usually says "let me get you to our level 2 support team"...

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Posted by kengel2

Team Gun

Member since Mar 2004

32883 posts

Posted on 8/25/17 at 10:32 am to efrad

quote:

Apple wouldn't text you your passcode, so it sounds more like the 2-factor authentication code.

Ya I don't really know since I wasnt on the phone, just know they kept trying to send it to her phone which had been restored and needed the code to open up.

Supervisor got on the phone and was like " Why did they make you do all that?" Got her the code and fixed in less than a minute.

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Posted by efrad

Member since Nov 2007

18697 posts

Posted on 8/25/17 at 12:40 pm to Korkstand

quote:
Do they really think a code sent to the phone in question really counts as a second factor?

Um, if you can't get into the phone then you can't get the code.

But phones aren't the only way you can get text messages on Apple products.

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Posted by Upperdecker

St. George, LA

Member since Nov 2014

31785 posts

Posted on 8/25/17 at 1:08 pm to kengel2

quote:
Wife's iphone quit receiving pictures from android devices yesterday. Has been on the phone and is still on the phone with apple trying to figure out whats wrong.

Did they fix this or not? I frequently have this issue in group texts

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Posted by kengel2

Team Gun

Member since Mar 2004

32883 posts

Posted on 8/27/17 at 11:06 am to Upperdecker