Anyone have success getting rate lowered with Spectrum

what did they say when you called

Yep, had fiber installed in my neighborhood and called them saying I was canceling and switching to the fiber company. They gave me cut from $80 to $50 and a speed upgrade. The key is to get on with the retention dept, you have to select the phone options to cancel service and they will connect you with retention instead of regular customer service.

I have had the best luck calling and saying I'd like my service turned off next week. Find a competitor in your market and say you are going with them.

If they don't budge just confirm the cancellation date and they will call back a day or two before.

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you have to be on hold for like 2-3hrs

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It took me about 5 -10 minutes total. The trick is to go straight to the retention dept and bypass regular customer service. Just say “cancel” to the IVR and it should route you down that path.