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Posted on 4/7/21 at 10:07 am to LSUtoTulaneLaw
Well, I got one back at a dealership service department. A while back, I had a VW in for recalls and rear brakes (VW requires a special tool to release the rear parking brake or I would have done them myself).
I had recently replaced all four factory rims and tires with factory wheels, assuming the replacement rims would have TPS sensors requiring programming so the car would recognize them. Asked for a price to do so and the service guy said they'd call.
A couple hours later, guy calls and says $140 for the TPS. I accept, because digging out TPS sensors in the old wheels in my garage would be an asspain, and it's worth $140 for them to do it.
Go to pick up the car in the evening and the Service manager looks at the ticket and then asks me the quote they gave me on the TPS. I told him $140 and he gets uneasy. He shows me where the price should be $140 per tire and an additional $400 for a module. Seems the rims didn't have existing TPS in them.
I relayed that I would pay $140 and that was it, sorry. He pressured me, called the GM, etc. I gave him a choice, he could give me a loaner, keep the car and remove the new parts and return the TPS back to the original, so I could do it myself or I'd pay $140. The entire exchange probably took 30 minutes.
I ended up paying what I was quoted and he ate the $820.
I had recently replaced all four factory rims and tires with factory wheels, assuming the replacement rims would have TPS sensors requiring programming so the car would recognize them. Asked for a price to do so and the service guy said they'd call.
A couple hours later, guy calls and says $140 for the TPS. I accept, because digging out TPS sensors in the old wheels in my garage would be an asspain, and it's worth $140 for them to do it.
Go to pick up the car in the evening and the Service manager looks at the ticket and then asks me the quote they gave me on the TPS. I told him $140 and he gets uneasy. He shows me where the price should be $140 per tire and an additional $400 for a module. Seems the rims didn't have existing TPS in them.
I relayed that I would pay $140 and that was it, sorry. He pressured me, called the GM, etc. I gave him a choice, he could give me a loaner, keep the car and remove the new parts and return the TPS back to the original, so I could do it myself or I'd pay $140. The entire exchange probably took 30 minutes.
I ended up paying what I was quoted and he ate the $820.
Posted on 4/7/21 at 10:23 am to The Spleen
quote:
Yeah, I had a pretty good meltdown in a car dealership a week or two ago. Had negotiated over email purchase price on a vehicle on their site. Had the email where the salesman and I had agreed on the out the door price, pending their inspection of my trade-in. I was prepared to not trade in based on their offer, and I made him aware of that. I get there with the vehicle, they take it for a spin, give me a stupidly low offer, so I tell them I won't be trading it in. Then he brings me the paperwork and the out the door price is nearly $5,000 more than we agreed. I whip out our email exchange and he claims that was contingent on the trade-in and since I wouldn't be trading my car in, that was his best price. I asked for my keys back and thanked him for wasting my time, and walked out. The manager came running out, and I told him they only had one chance and there were plenty of similar vehicles in the area for sale. He called the next day saying there was a misunderstanding and they'd honor the email exchange, and I went off on him that there was no misunderstanding and his salesman acted dishonestly and I wouldn't be buying a car from them then or anytime in the future.
Posted on 4/7/21 at 12:31 pm to slacker130
Those were some solid people. If that had been at my shop, you would have gotten a free car was after I removed my parts. I would have apologized for the misunderstanding and inconvenience, would give you a voucher for a free oil change and then wished you good luck doing it yourself in your garage. (You can’t)
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