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re: Waiting at a professional's office - how long is too long to be kept waiting?
Posted on 8/15/19 at 11:55 am to LSUbase13
Posted on 8/15/19 at 11:55 am to LSUbase13
Got seen yesterday at 915 for an 830 appointment. All they had to do was give me pre admit ppwk, yet they couldn't see me before then. Infuriating to be honest.
0
Posted on 8/15/19 at 12:01 pm to AA77
quote:
For doctors/dentist I get the first appointment of the day.
So, it's your fricking fault the rest of us have to wait.
Prick.
This post was edited on 8/15/19 at 12:02 pm
Posted on 8/15/19 at 12:01 pm to LSUbase13
quote:
Let's say you have an appointment at a professional's office (Doctor, Attorney, Dentist, Accountant, etc.) You arrive a few minutes early and are sitting in the waiting area.
How long is too long to be kept waiting where you say 'frick it' and leave?
Doctor would be the place where you give the most latitude (based on low expectations). At 30 minutes you go ask a question. At 45, you walk out.
Posted on 8/15/19 at 12:22 pm to LegendInMyMind
quote:Yes and no. It starts at the top. The doctor ultimately controls it.
I think it comes down to whomever does his scheduling.
quote:
My dad limped out of an ortho's office on a fractured ankle after waiting two hours.
Many orthopods are like this. Leave and find a better one. I have friends who routinely wait a couple of hours after their appt. time has come and gone. I've had multiple joint surgeries but have found an orthopedist who sees me early or on time EVERY time. The other partners in his firm leave their patients waiting and they're usually still out there when I'm done.
quote:
TigrrrDad: If my patients were more than 15 minutes late, I’d have to reschedule them. It cost me money, but seeing them would force everyone else to have to wait for the rest of the morning or evening. I tried to keep on schedule - only booked 1 patient at a time and scheduled ample time for their procedures.
TigrrrDad, I don't know what kind of a doctor you are, but I'm a dentist and it sounds like you just repeated my own schedule philosophy. Props to you. I practice that way and I've sought out physicians who do also. I will not be treated like dirt and I won't treat my patients that way either.
Posted on 8/15/19 at 12:45 pm to LSUbase13
10 minutes is too long. I’m gone at 20 and not going back.
Posted on 8/15/19 at 12:51 pm to AA77
quote:I tried that with doctors. They were always 20 to 30 minutes late anyway. I've never had much of a wait with a dentist.
For doctors/dentist I get the first appointment of the day.
Posted on 8/15/19 at 1:13 pm to LSUbase13
quote:
You arrive a few minutes early
I'm going to use this as an opportunity to go on a rant from the professional's point of view. Showing up ridiculously early and expecting to be seen earlier is just as rude as showing up late. You had a time scheduled for a reason. If I have you scheduled for 1:00 and you stroll in at 12:15 while I'm eating lunch, you're gonna wait until I'm done eating. (Not saying you did this OP, just had this happen all this week and I'm tired of having to defend myself for taking people at their appointment time instead of 30+ minutes early)
Also, side rant for people that show up to a professional office with NO appointment at all. We're not the damn DMV. And these are usually the same people that don't understand that the professional's time/advice is a service and they expect to show up unannounced and ask 50 questions without paying. They think that because they didn't receive any tangible item they didn't cost me anything
ETA: I don't keep anyone waiting for me if it's within my power. Sometimes the appointment before them showed up late or reveals complications at the last second that I can't predict. And I always keep them informed about why we're behind and how much longer I think it will be. Just wanted to vent that it's not always the professional's fault and customers can be disrespectful of the pro's time too
This post was edited on 8/15/19 at 1:23 pm
Posted on 8/15/19 at 3:05 pm to parrotdr
quote:
The doctor ultimately controls it.
My schedule is affected by the hospital's OR schedule/management, intraoperative complications, patients running late, patients with more complex problems than expected, and urgent/emergent patients.
That being said, my staff and I work our tails off to keep mhy patients from waiting. If my schedule gets thrown off, we're proactive. We let our patients know and offer to reschedule if they'd prefer. And I always apologize, even if the situation was out of my hands.
Lastly, I promise my patients "If I have you in the OR, I'm not leaving till your operation's done and it's done well."
This post was edited on 8/15/19 at 3:06 pm
Posted on 8/15/19 at 3:39 pm to CrimsonTideMD
Good for you. 
Posted on 8/23/19 at 9:29 am to CrimsonTideMD
quote:
The doctor ultimately controls it.
quote:
My schedule is affected by the hospital's OR schedule/management, intraoperative complications, patients running late, patients with more complex problems than expected, and urgent/emergent patients.
I got ya, but I think we're talking more normal out-patient doctor/dentist offices here. I'm sure if surgeries are involved it's a whole different ballgame. If folks are waiting an hour or more in any office that's seeing patients on a schedule (and NOT doing operative procedures of any serious sort) then the doctor can usually control his time if he so chooses. If not the person up front controls it and it doesn't necessarily mesh with what Doc's doing in the back. It's a failure in management/systems/training in those cases and it happens every day in thousands of offices.
Of course, who ever said doctors can manage a business?
Posted on 8/23/19 at 9:38 am to Jim Rockford
quote:
My dad limped out of an ortho's office on a fractured ankle after waiting two hours.
That's a baw!
Was he a plant baw with the plant baw mentality?
Posted on 8/23/19 at 9:57 am to bengalbait
quote:
There is a real lack of customer service in today's professional offices. Some say it's due to low insurance reimbursements and the subsequent need to over book. I for one feel a patient's re. client's time is worth something so in spite of the economic ramifications will rarely over book. In my practice if there are extenuating circumstances that put me behind I make sure my office manager lets the waiting patient know and apologize. This goes along way to satisfying those waiting.
This is the problem right here. Doc is posting on tigerdroppings rather than getting to his patients in the exam room.
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