It's gay as hell that the business climate dictates that companies are "better" by delivering a B level product/customer experience for a billion in profit vs an A level product/customer experience for 900 Million.

Look at all the companies that get suckered into offshoring half their ops to India or some other third world shithole.

Delivering a worse product or providing worse support is acceptable if it means they can save a few million in labor costs.

"Make number go up" at all costs eventually kills 99% of businesses that chase it, but that's never going to stop the execs and decision makers from capturing the short term gains while being long gone when the cracks start to open up. Meanwhile their customers have suffered for years dealing with their drop off or having to deal with going to a competitor that may not fulfill their needs as well as the original offering.

This post was edited on 3/11/25 at 10:50 am

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Posted by OweO

Plaquemine, La

Member since Sep 2009

117455 posts

Posted on 3/11/25 at 12:06 pm to Jdash13

quote:
Customer satisfaction has to be worth a few % of profit

If it was I wouldn't have to keep calling Cox every 6 months to tell them I am going to go to Youtube if I can't get the increase in price taken off because they are always trying to slip an increase on you.

Last time the woman at Cox told me they could reduce my bill, but only if I get a Cox phone for $12.00 a month. So they reduced my bill to $12 less than what it was before the increase but then signed be up to a phone new phone service. I technically have two cell phones, but I didn't even take the phone put of the box. But I guess the customer service woman gets to show she sold a customer on getting Cox wireless. But then the state adds a 10% tax to cable and streaming so. There is always some type of angle.

You can't buy anything that last. I just realized the other day that my AC unit will be 5 in June. Evidently they only last 7-9 years. The one before that was on here when got the house and been here for over 15 years when I had to get it replaced. The guy who was putting in the new unit said that that old unit was 26 years old. So today, it cost more to put them in and they don't last as long. WTF?

They care little about customer satisfaction. The second you make the purchase they don't care. And if you need anything or something is wrong, you have to fight to get it. I honestly believe it would be best if people decided to no longer use the big companies and every community would have stores for each specialty. Familes can make a living providing the things everyone needs/uses. I rather have a personal relationship. If I need a part, I know I can just go to that one store, I know the guy.. He takes care of you, you do business with him. Win win.

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Posted by GoAwayImBaitn

On an island in the marsh

Member since Jul 2018

2625 posts

Posted on 3/11/25 at 12:13 pm to BabyTac

quote:
Seems like ‘tall boys’ are going down to 19oz now vs 24oz. Same height, just a thinner can. And same price of course.

Good deal, now they will fit better in the old truck's small cup holders

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Posted by jimlsu1

Ellicott City, Md

Member since Oct 2008

1548 posts

Posted on 3/11/25 at 12:14 pm to Jdash13

Not just the customer but the employees.
I’m retired after many years in a corporate position. Every single change, I can think of, the company made (expense reports, sales reports, projects) would take more steps and time than the previous method.
I had a high level manager ask me if I was interested in moving up in positions and I graciously declined. He asked why. My answer was I just can’t lie to peoples faces as often as required.

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