Hotel Booking Terms and Conditions

Precisely. I would fight that until they showed me something saying they could change it.

Do you still have the confirmation?

Did you book hotel direct or through a third party? (Expedia, booking.com etc?)

Generally, they will do what they want but there are ways to shame them more than the few hundred bucks would be worth to most hotels

Yeah they still have the confirmation and it was booked directly with the hotel. I’ll just try and guilt trip them if/when they do call back. Obviously this all depends on a good football season for Louisiana

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Complete horse shite.

I stay in hotels a lot, and i’ve had them try to pull similar crap on me before.. Contact the GM and let them know you booked under different booking rules; if the GM is the one that contacted you already, then go to corporate (assuming it’s part of the Marriott brand, Hilton, or similar).. if they tried to pull something like that on you, i can safely assume that it’s corporately owned.

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No ones doing this without GM support up front and rarely do the HQs have the ability to force the issue.

But these are certainly ways to cause headaches, and it’s distinctly possible they are using a “most people wont even complain beyond a snarky comment when we call, so let’s see what we can easily get away with” approach and any pushback is rewarded with honoring the agreement

Id stress to them that all you want is the room you had agreed upon with them and if they can’t provide that they should be ready to defend the choice in every social media they can imagine and a few they didn’t even think of. Weekly, for the next 6 months.

I’d also say their management company might be more able to influence than the brand too... if taking the time to call a corporate office, the one signing paychecks and cashing your check has way more sway.

NOPSI

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NOPSI

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Independent branded boutique. Has turned over management/ownership a few times since opening.

Cool property, but yea, you’ll probably have to really twist arms and hope some party involved does have long term interest. I think they’ve had 3 different directors of sales and 2 GMs on the last year even. And a bit known to punt on issues when they can. They regular catch hell for blocking bike lanes and traffic and always point at the valet company as if they have no influence.

It’s a salamander property, which might be your best resource if the GM doesn’t fix it.

Had a situation a couple months ago that was similar.. i had booked a room at a hotel in Miami for next year’s Super Bowl in 2020, just in case the Saints make it- which i do every year wherever the game is played.. Chick wrote me in March saying they had changed the rules, wanting to charge my CC an advance payment.. i responded in no uncertain terms that she did not have my permission to charge my card; it’s been a couple months, no charge and still have the reservation



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