re: From Sammy's Grill to Willie's Restaurant

Damn those broads are ugly

And u can see garys fat arse already sweating through that suit.

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they probably gonna give her free shrimp salad for life

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Uhhhh, 'dat would be free shrimps salad. Ain't settling for jus' one shrimp!

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Uhhhh, 'dat would be free shrimps salad. Ain't settling for jus' one shrimp!

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Skrimps.

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So basically all the white people in the area don't patronize the place because some blacks do?

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get out of here with that black narrative. didn't you see the "Whites Only" sign?

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I agree with her. I order grilled shrimp all the time and would refuse sautéed shrimp if they brought that instead. I purposely don't order sautéed shrimp bc I don't want the calories from the fat it's cooked in. She didn't get the food she ordered and she didn't eat anything. She shouldn't have to pay for it.

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You have to be joking. Everyone knows grilled shrimp or grilled chicken in a restaurant is done on a flat top grill, which is technically "sauteed". If you assume a non-BBQ restaurant is cooking their grilled items on an outdoor pit/open flame, you're an idiot.

Grilled chicken and shrimp are cooked with numerous squirts of butter in any restaurant you go to, FYI. It would burn on the grill without lubrication. You're getting plenty of butter calories.

It wasn't even about this. She tried saying her grilled shrimp were boiled and not grilled when the menu clearly states that the shrimp on the bayou salad are grilled

First off, I am proud to say I am a bartender/server at Willie's and have been going on seven years now. I have seen first hand the blood, sweat and tears that has gone into building the business they now.

Second, I don't normally get involved in these types of situations because I do not have the time or energy to go back and forth with any of you, nor will I. However, I will not sit back and watch assumptions be made about people and a place I hold very near and dear to my heart, so I am here to clear up a few things.

As I read all of the comments on this thread and Facebook screen shots, I couldn't help but wonder how many of you were actually in the restaurant when all of this took place. To all the people who are saying what the owner should or shouldn't have done, how many of you have actually served tables? I understand everyone is entitled to an opinion, however some you seem to have forgotten that there are two sides to every story.

With that being said, here goes nothing....

I have worked with Sarah for going on two years. I have seen her handle plenty of chaos during a shift with poise. She is kind, sweet and her attitude is a lot less spicy then some of us. She trains all the new servers, and she has that job because she kills it. Not once or twice a week but every single shift. She is one of the best servers we have. So, seeing someone say that she was rude is hard for me to believe, however I wasn't standing next to her when she was speaking to said customer. I'm not saying she was or wasn't rude, but IF she was, there is no doubt in my mind that she had reason to be.

After eating some of her salad (I know she ate the salad because I saw her eating said salad), the customer said the shrimp weren't grilled, they were boiled. I know for a fact these shrimp weren't boiled because shrimp that size don't get boiled in our restaurant. Then she claimed the shrimp weren't cooked (I know for a fact the shrimp where cooked because Willie was running the line, and he would never let uncooked shrimp walk out of that kitchen and because I personally saw the salad). Maybe it's obvious to me what's about to happen because I have dealt with this many, many times, however to someone who as never worked in the industry, this is a red flag that the patron is looking for a free meal - eating half of meal then claiming the food was boiled when it wasn't and then saying it wasn't cooked at all.

I have worked along side Kayte for seven years, and I have seen her diffuse many situations, so for it to escalate into this, I know it must have been really bad. I know for a fact this type of situation has never happened to her in the time that I have known her. However, the customer has a history of going to establishments around Baton Rouge looking for handouts. Some of you have pointed out a few instances already, and I saw someone else say on another page she is also banned from Pizza Hut as well because of the same type of situation. Now, you have an issue with an establishments around our community once, ok. Twice even, whatever. But FOUR (and that's just the amount I know of, but I am willing to bet there are many more instances than just four), it seems to me that this is becoming a pattern. So. Kayte has never had this happen to her before and this lady has a history of "issues" with business. <-- I'll leave that right there for all of you to think about.

The bayou salad is one of the most popular salads, if not the most popular. I have NEVER had anyone complain about said salad or the way it was cooked. I saw some comments about the difference between sautéed and grilled, and frankly as a Server, if someone tells me they want sautéed Shrimp instead of fried, I'm going to just hit the grilled button (unless someone is strongly stressing they absolutely have to have sautéed shrimp) because the difference is so small. I realize, now, that is something I need to address, personally, as a sever. However, I can't be the only one who does this nor do I think I am because I saw someone else comment the same thing earlier on this thread.

The policy at Willies is relatively new. It was implemented because of all the issues we have been having with people "not liking their food" after eating half of it, changing their mind once they see a different dish come out that they think they would like more, etc. I also know Chimes East has implemented policies too for the same sort of issues. So, don't you think it's a problem that TWO restaurants about a mile from each other had to develop policies because of these types of situations? That maybe it's not the restaurant, but in fact, some of its patrons.

To be continued....(because apparently I have too much to say)

We support y'all!

*drops mic*