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Posted on 5/30/25 at 6:31 am to eitek1
What you fail to know or understand is the dash cracking is a known and common issue on 2007-2014 CK Bodies.
I am pretty confident the dealer is well aware of the history, have experienced this claim before and have taken steps to prevent issues bc of the history. Two potential areas the Service Writer could have failed is:
1- not informing the person of the cracked dash prior to performing the recall.
2- the potential of the dash cracking during replacement of passenger side airbag.
The owner has the option to decline the recall repair and will sign the waiver.
I am pretty confident the dealer is well aware of the history, have experienced this claim before and have taken steps to prevent issues bc of the history. Two potential areas the Service Writer could have failed is:
1- not informing the person of the cracked dash prior to performing the recall.
2- the potential of the dash cracking during replacement of passenger side airbag.
The owner has the option to decline the recall repair and will sign the waiver.
Posted on 5/30/25 at 7:06 am to partsman103
I’m not saying this isn’t an issue. It probably is. But the “these break all the time, you should have known that” defense isn’t a viable defense in court.
If the original poster signed a waiver, he should eat the dash issue. If he was not informed and not required to sign a waiver, the dealership should eat the issue. He brought in a likely “as new” vehicle in there and now it has permanent, costly and visible damage caused by the service department.
If the service writer didn’t inform, along with requiring a waiver, why exactly would you expect the OP to pay for it.
Let’s say you are having some windows installed in your house. Everyone knows this could lead to your new windows breaking. Even a cracked window is mostly functional. Would you be ok, as a customer, having your contractor say after the fact, “they break when you install them sometimes, if you want unbroken windows, I can replace them but it’ll cost you more”?
No, you’d sue in small claims court and you’d win, just like the OP will.
If the original poster signed a waiver, he should eat the dash issue. If he was not informed and not required to sign a waiver, the dealership should eat the issue. He brought in a likely “as new” vehicle in there and now it has permanent, costly and visible damage caused by the service department.
If the service writer didn’t inform, along with requiring a waiver, why exactly would you expect the OP to pay for it.
Let’s say you are having some windows installed in your house. Everyone knows this could lead to your new windows breaking. Even a cracked window is mostly functional. Would you be ok, as a customer, having your contractor say after the fact, “they break when you install them sometimes, if you want unbroken windows, I can replace them but it’ll cost you more”?
No, you’d sue in small claims court and you’d win, just like the OP will.
Posted on 5/30/25 at 7:51 am to fr33manator
I've got a 16 year-old Jeep with 29,000 miles.
It happens.
It happens.
Posted on 5/30/25 at 11:51 am to eitek1
quote:
If the service writer didn’t inform, along with requiring a waiver, why exactly would you expect the OP to pay for it.
I'm not disagreeing ... I agree. The Service Writer should have advised the customer. If they did not, its a non-issue and yes, Service should handle it. Besides the dash can crack without any "pressure" or hands touching it. It's plastic, its aged and has been exposed to the extreme weather elements (even if garage kept). Plastic becomes brittle and easily can split, crack and in some cases not even be seen or noticed until its been pressured or touched.
Your analogy of Installing windows is terrible and not even remotely close....but i get what you're trying to imply.
As for small claims court....it comes down to a "he said, she said" if neither have proof..... been there and done that before, many times. I disagree that the customer gets any relief in this instance.
Posted on 5/30/25 at 11:57 am to Splackavellie
quote:
It is 18 years old but only has about 20,000 miles on it.
Holy shite dude.
right! talk about burying the lead!
Posted on 5/30/25 at 12:55 pm to eitek1
That’s a terrible analogy. If you want to use windows, a better analogy would be, you are having one pane in your 20 year old 6 pane window replaced. When removing the glaze, an adjacent pane broke. Here is what we don’t know, what did they tell OP beforehand? How bad is the crack? Is there even a replacement dash available for a damn near 20 year old truck. I’ve been in throw a long time, it is very very rare that a customer is told to kick rocks.
Posted on 5/30/25 at 1:00 pm to eitek1
quote:
I think the burden would be on the shop to prove it was previously broken.
Well you'd be thinking wrong. I've been in this situation more times than I actually care to say and it always came down to "he said, she said" and basically the case was dismissed. If neither side can provide solid proof there is nothing a court can do.
Now, from my experience I have seen where we were at fault and have owned it. There is ZERO reason to deny and that is because our reputation is more valuable than denying or lying. There is no upside in that so why even bother. Best practice is tell the customer and be straight forward with all the info and make it right.
Then on the other hand you will have folks who really haven't paid close attention to that particular area of the vehicle until AFTER someone has performed work there. I have seen where it is very difficult to see dashes that are cracked and perhaps there is a chance the owner didn't notice it either until after the repair was done. Keep in mind that the dashes cracking on the 2007-2014 CK vehicles is common.
Posted on 5/30/25 at 1:06 pm to usmcnav
Posted on 5/30/25 at 1:08 pm to Splackavellie
quote:
quote:
It is 18 years old but only has about 20,000 miles on it.
quote:
Holy shite dude.
I have a 2011 Silverado dually with 71k and I thought I had low miles...
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