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Anyone had luck fighting an A/C warranty denial?
Posted on 8/23/22 at 10:31 am
Posted on 8/23/22 at 10:31 am
Bought a 3 year old house last year so the unit is right at 5 years old. Of course the evaporator takes a shite a couples months past 5 years. The a/c guy told me some bs about the unit not being registered by the previous owner or builder and that’s why I don’t have the 10 year warranty and only have 5. Anyone successfully fought this? Feels like BS but I’m sure it’s just one of the many ways they sell cheap Chinese shite and frick consumers. FYI my a/c company that I have a maintenance contract with told me to frick myself when I asked for installation invoices, etc to confirm dates.
17
Posted on 8/23/22 at 10:36 am to billjamin
Yes...
I had a Goodman set of ACs back in Texas. Both times the "warranty" was in place but the costs were extreme.
The capacitor went out on the 3 ton unit costing me $275.00 (labor only) they claimed.
The evaporator went out on the 5 ton costing $1500.00 -labor only the following year.
The units were 3 years old at the time. The warranty was "in effect" but it sure didn't feel like it.
We recently built in Broussard and I put in Lennox systems. My builder's HVAC guy tried to get me to use Amana and swore up and down how good they were. They are part of the Goodman family, I was a hard no on this.
I had a Goodman set of ACs back in Texas. Both times the "warranty" was in place but the costs were extreme.
The capacitor went out on the 3 ton unit costing me $275.00 (labor only) they claimed.
The evaporator went out on the 5 ton costing $1500.00 -labor only the following year.
The units were 3 years old at the time. The warranty was "in effect" but it sure didn't feel like it.
We recently built in Broussard and I put in Lennox systems. My builder's HVAC guy tried to get me to use Amana and swore up and down how good they were. They are part of the Goodman family, I was a hard no on this.
Posted on 8/23/22 at 10:40 am to billjamin
I don’t want to hear this. I have a new unit going in an hour 
Posted on 8/23/22 at 10:42 am to TigerOnTheMountain
quote:
I don’t want to hear this. I have a new unit going in an hour
Make sure you “register” it.
Posted on 8/23/22 at 10:42 am to billjamin
My AC guys are Sergei and Sergei. Thing may not have a serial number but it blows cold!
Posted on 8/23/22 at 10:45 am to ShermanTxTiger
quote:
They are part of the Goodman family, I was a hard no on this.
Add Trane to the shite list.
At least with the Goodman companies, I get why they need to keep as much money to pay all that fricked up families legal bills from killing kids while driving drunk and sending everyone else to multiple rounds of rehab.
Posted on 8/23/22 at 10:47 am to billjamin
Registering it is not BS. The manufacturer won't honor 10 year parts warranty if it's not registered.
Posted on 8/23/22 at 10:47 am to billjamin
quote:
being registered by the previous owner or builder and that’s why I don’t have the 10 year warranty and only have 5.
What brand? Some HVAC warranties only transfer if you fill out paperwork after the sale. Some only allow extended warranties for the original buyer.
Posted on 8/23/22 at 10:48 am to TigerOnTheMountain
quote:
I don’t want to hear this. I have a new unit going in an hour
Just make sure you or your installer gets the paperwork summited and you will be covered. That's one thing my A/C guy takes care of. He had to replace a 5 year old unit right before I sold my house and told me to make sure I tell the new home owners that they still had another 5 years on the warranty.
Posted on 8/23/22 at 10:51 am to billjamin
quote:
Of course the evaporator takes a shite a couples months past 5 years. The a/c guy told me some bs about the unit not being registered by the previous owner or builder and that’s why I don’t have the 10 year warranty and only have 5.
And your a/c guy is correct. The coil would come with a 5 year limited warranty. In order to obtain an additional 5 years, the buyer would have needed to register the coil probably within 90 days of install. Original homeowner dropped the ball not the contractor.
Posted on 8/23/22 at 10:51 am to lsujunky
Who covers a brand new AC unit if you went through a home warranty company?
Would it still be covered under the manufacturer even if you drop the home warranty when it expires?
Would it still be covered under the manufacturer even if you drop the home warranty when it expires?
Posted on 8/23/22 at 11:00 am to Paul Allen
quote:The home warranty's a/c contractor would process the warranty with the manufacturer.
Who covers a brand new AC unit if you went through a home warranty company?
quote:Yes, as long as it's within the limited or extended warranty term specified by the manufacturer.
Would it still be covered under the manufacturer even if you drop the home warranty when it expires?
Some warranties are only for the original homeowner and do not convey to the new buyer. That would be explained in the manufacturer's warranty terms.
Posted on 8/23/22 at 11:03 am to MardiGrasCajun
quote:
And your a/c guy is correct. The coil would come with a 5 year limited warranty. In order to obtain an additional 5 years, the buyer would have needed to register the coil probably within 90 days of install. Original homeowner dropped the ball not the contractor.
I don’t blame the contractor, mostly the previous owner. I think the whole registration thing with the manufacturer is bullshite and wonder if it’s even legal under Magnusson Moss. I might see if I can max out Trane’s nuisance value.
Posted on 8/23/22 at 11:03 am to billjamin
Check your homeowners policy for Equipment breakdown coverage. typically if a home system is working one day and not the next, and it is NOT due to wear and tear there is coverage. up to 100k with $500 deductible.
Posted on 8/23/22 at 11:09 am to billjamin
quote:
At least with the Goodman companies, I get why they need to keep as much money to pay all that fricked up families legal bills from killing kids while driving drunk and sending everyone else to multiple rounds of rehab.
The Goodman family hasn't had any ownership in the company for over a decade.
Posted on 8/23/22 at 11:17 am to MardiGrasCajun
quote:I thought they still had some board seats. I haven’t talked to any of them in years so they might have given them up.
The Goodman family hasn't had any ownership in the company for over a decade.
Posted on 8/23/22 at 11:31 am to billjamin
quote:
I thought they still had some board seats.
Nah, probably not since 2004. Harold's stupid son was the last to fall. My close friend and coworker built Goodman into the monster it became. Harold had the vision and my coworker made it happen. Harold was scum of the earth.
Couple of coils rolling down the line outside my office....
This post was edited on 8/23/22 at 11:42 am
Posted on 8/23/22 at 11:45 am to billjamin
quote:
Of course the evaporator takes a shite a couples months past 5 years
quote:
I might see if I can max out Trane’s nuisance value.
Trane will tell you to frick off unless you can prove you're within the 5 year warranty period.
Trane
Base Limited Warranty
Base Limited Warranty goes into effect for units that aren’t registered or were registered more than 60 days after installation. It covers parts that might fail due to manufacturer defect, but not the labor to repair them. In most cases, this warranty lasts five years, but length of coverage may change depending on the product.
Registered Limited Warranty
Registered Limited Warranty lengthens the term of your warranty if your product is registered within 60 days of installation. It covers the cost of parts that might fail due to manufacturer defect, but not the labor to repair them. In most cases, this warranty lasts for 10 years, but length of coverage may change depending on the product.
Is your warranty eligible for transfer?
If you’re preparing to sell your home, you may be able to transfer your Registered Limited Warranty to a new homeowner, which could make your home a lot more attractive to potential buyers. To make a successful transfer, you’ll have to complete the transfer within 90 days of home sale/purchase, and pay a one-time transfer fee of $99 with a credit card.
But keep in mind, whether a transfer is possible depends on when you registered your unit:
Registered before Aug. 1, 2011Not Transferable: Warranty transfers became available to Trane customers on Aug. 1, 2011, therefore any product registered before that date IS NOT eligible for transfer.
Registered after Aug. 1, 2011Transferable: Warranty transfers became available to Trane customers on Aug. 1, 2011, therefore any product registered after that date IS eligible for transfer.
Posted on 8/23/22 at 11:50 am to MardiGrasCajun
quote:
Couple of coils rolling down the line outside my office....
What is the going wholesale rate for a 3.5 or 4 Ton unit?
I might want to purchase one before my 20-30 year old unit takes a dump.
Posted on 8/23/22 at 12:17 pm to billjamin
quote:
a/c guy told me some bs about the unit not being registered by the previous owner or builder
This is 100% factual. In my former life we distributed hvac equipment/parts. If the ac isn’t registered the 10 year warranty is converted to a five. Reputable hvac contractors have folks that do nothing but register new units.
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