re: Any USAA policy holders noticed a decline in customer service?

I have.

For some reason my daughter was removed from my auto insurance. I tried adding her back through the app and it won't let me. I tried doing it from my laptop and it wants me to call them to make any changes.

I've always had a decent experience even using the chat feature in the app. They were trying to take me for a ride with LA insurance, they wanted $300/month full coverage on one truck and after moving to TX dropped it to $140.

At least you still speak to an American when you call.

Unfortunately yes, their customer service has declined. They aren't as timely as they used to be but I don't buy the woke stuff as the reason. Other insurance companies used to not be able to touch them when it comes to rates but now they can be beat

I don't think weak customer service is isolated to any one company. It's the standard now with just about any business. As I get older I get less tolerant of people who don't value your time and/or your money.

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What are your complaints? They hired some women and a black guy and that has you triggered?

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Read the article stupid, and then you would know.
For the lazy,

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USAA’s troubles hit a new low when S&P Global Ratings downgraded its financial strength rating from AA+ to AA, following Moody’s decision to drop USAA’s rating from Aaa to Aa1 on May 19. The culprit? Persistent issues with USAA Federal Savings Bank, which has attracted regulatory scrutiny and suffered financial losses. S&P pointed to “new or continuing violations of law, rule, or regulation” flagged by the Office of the Comptroller of the Currency (OCC) in December 2024, noting that the bank’s compliance failures have eroded USAA’s overall earnings diversity. Up until 2020, the bank contributed roughly $1 billion annually to USAA’s pretax income, but since then it has posted average annual losses of $236 million. These financial stumbles, combined with a weakened resilience compared to peers, led to the downgrade.

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Seems like these are some good problems to not have.

a few (or more) years ago a couple of named storms hit the Baton Rouge area within a week or two of each other. my mom lives north of baton rouge in Pointe Coupee

a tree fell on her house between the storms and not during wither of the storms

they tried to charge her the 'named storm' deductible which is significantly higher than the normal deductible. it was the first claim she had made since my dad and her built the house in 1974.

I (and my mom) still have USAA home owners insurance b/c of the insurance climate in LA, but that situation was quite aggravating and time consuming.

Only complaint I have with USAA is their auto insurance is higher than giraffe pussy. Customer service has been decent.

I am about to leave them. Had an issue the person on the other end of the line had an attitude, this was “customer service” I was dealing with. I told her she needs to understand her position, she of all people can’t get cross with customers. She didn’t get it.

wtf...

How often are you calling your insurance company that you can sense a change in their customer service? And assuming it's very seldom, how do you know you just didn't get the wrong person one time?

I've been with them for years and I may have called them once? Twice MAYBE?

They should have left it as is.