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Small business employees and/or owners
Posted on 2/14/18 at 2:45 pm
Posted on 2/14/18 at 2:45 pm
If you are a small business owner (less than 25 people), did you provide your employees with an operations manual? If so, how often have you updated it and if so, do you provide them with a new updated copy? Is there any concern that an employee, current or former, could take this manual and use it to start their own business or share with competition (even if confidentiality agreement is on record)?
Employees, do you reference this operations manual:
- frequently
- infrequently
- what's an operations manual, i.e my owner doesn't have a defined process, except in his head - that no one else really knows?
Note, this is separate from an Employee Handbook.
Employees, do you reference this operations manual:
- frequently
- infrequently
- what's an operations manual, i.e my owner doesn't have a defined process, except in his head - that no one else really knows?
Note, this is separate from an Employee Handbook.
7
Posted on 2/14/18 at 3:57 pm to Will Cover
quote:
did you provide your employees with an operations manual?
A book of duties and protocols, yes.
quote:
how often have you updated it and if so, do you provide them with a new updated copy?
Very fluid and updated often. Kept as a Google doc so the most recent one is always provided.
quote:
Is there any concern that an employee, current or former, could take this manual and use it to start their own business or share with competition (even if confidentiality agreement is on record)?
It's generally kept in a digital format that I can lock them out of at a moments notice, but I guess they could print it if they were determined. Not too concerned, no.
Posted on 2/14/18 at 5:11 pm to Will Cover
quote:
use it to start their own business or share with competition
Is there something about the process this company uses that is so good/different that it is a strategic advantage for the company?
Posted on 2/15/18 at 9:06 am to Will Cover
Have employees sign confidentiality statement.
Have sales and management sign non-compete agreement
Do not place things in writing and distribute to employees unless absolutely necessary
Guard your customer list and pricing with your life
This is your asset
From and M and A guy-
Have sales and management sign non-compete agreement
Do not place things in writing and distribute to employees unless absolutely necessary
Guard your customer list and pricing with your life
This is your asset
From and M and A guy-
Posted on 2/15/18 at 12:16 pm to Will Cover
Carta is something small businesses could/should use.
Posted on 2/15/18 at 12:35 pm to Will Cover
We have a policy and procedures manual. We update once a year or if something changes.
Posted on 2/15/18 at 12:58 pm to Will Cover
We do not. We are wholly family owned and operated. I realize that once I hire outside of the family (it's going to happen this year) I will have to add more documentation for employees to the business.
Posted on 2/15/18 at 2:52 pm to LSUFanHouston
quote:
LSUFanHouston
quote:
Is there something about the process this company uses that is so good/different that it is a strategic advantage for the company?
Exactly. What should be on paper are the minimum expectations for each position in the company, and a code of conduct.
This helps employees define exceeding expectations at review time. This helps managers and staff provide progressive discipline and-if it comes to it-protects your UI Tax Rate when and if folks leave and then try to file Unemployment (especially if you require documentation of progressive discipline on the way up the ladder to termination).
Anything that's, "special sauce," should require some type of clearance or NDA or agreement to access and have knowledge regarding. I hear they are difficult to enforce in Louisiana but having them sign documentation provides a chilling effect on their attempts to haul it out with them if and when they leave.
ETA: Look at what Izzo's is doing to Rouses right now after they tried to hire their Manager away and he admitted to taking their recipe books from Izzo's to Rouses.
This post was edited on 2/15/18 at 2:54 pm
Posted on 2/18/18 at 9:00 pm to Will Cover
Yes to operations manual.
We keep it on a shared drive and update when needed, almost weekly.
They can take it if they want because they helped create it, and the implementation is more important than the content
ETA: we don’t really have anything proprietary though as we’re a sales company.
We keep it on a shared drive and update when needed, almost weekly.
They can take it if they want because they helped create it, and the implementation is more important than the content
ETA: we don’t really have anything proprietary though as we’re a sales company.
This post was edited on 2/18/18 at 9:01 pm
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