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Troubleshooting Grill Problems: New(ish) grill is not hot enough

Posted on 2/17/20 at 12:18 pm
Posted by StringedInstruments
Member since Oct 2013
21072 posts
Posted on 2/17/20 at 12:18 pm
My father gave me a new grill for my birthday back in October. It's a Char-Broil Performance 4 Burner grill that he swears by. In fact, he does nearly all of his cooking and baking on his grill.

For $250, I wasn't expecting something world class, but the burners on high barely get hot enough to sear anything. Preheating the grill on high for ten minutes gets enough heat to do barely a sizzle.

It cooks fine and I will say that I can bake well on it. However, I can't cook steaks or use a cast iron griddle to cook burgers because it doesn't get hot enough.

The side burner on the other hand is scorching hot and on low will burn food rather easily.

Just typing this out has me thinking that there could be an incorrect hookup between the side burner and the 4 burners for the grill.

Any thoughts on this?

I didn't use it much the past few months due to weather issues. It's probably too old for a warranty claim, and I'm not even sure where the paperwork is if I wanted to make a claim.
Posted by LSU0358
Member since Jan 2005
8185 posts
Posted on 2/17/20 at 12:21 pm to
Does his get hot enough to do the things you mentioned? To me this screams something is off with your propane connections and or the regulator...
Posted by StringedInstruments
Member since Oct 2013
21072 posts
Posted on 2/17/20 at 12:23 pm to
quote:

Does his get hot enough to do the things you mentioned? To me this screams something is off with your propane connections and or the regulator...


He says it does. He doesn't cook steaks though, so I'm not sure he's ever tried to get his grill screaming hot.

Can I fix propane connections or the regulator myself? I don't want to blow up the house.
Posted by Saskwatch
Member since Feb 2016
18362 posts
Posted on 2/17/20 at 12:34 pm to
They have a fail safe valve on all propane grills that does not allow valve to open up all the way if you light your grill wrong.

What is the process to light your grill?
Posted by SmokedBrisket2018
Member since Jun 2018
1544 posts
Posted on 2/17/20 at 12:47 pm to
quote:

They have a fail safe valve on all propane grills that does not allow valve to open up all the way if you light your grill wrong.


This.

I've seen it happen with crawfish burners too.
This post was edited on 2/17/20 at 12:48 pm
Posted by rbdallas
Dallas, TX
Member since Nov 2007
10346 posts
Posted on 2/17/20 at 12:48 pm to
if you have a second regulator, change it out and see if that helps....if not, change the tank to see if that helps also.
It does seem as if it is a "flow" problem.
also check the manual.
Posted by LSU0358
Member since Jan 2005
8185 posts
Posted on 2/17/20 at 12:57 pm to
quote:

Can I fix propane connections or the regulator myself?


I'd suggest getting new ones if some of the other suggestions in this tread don't pan out. Sometimes all in one type grills will have low quality hoses/connections even if the grill is good quality (I have a Char-Broil myself and it works great).

I'd never recommend anyone working on a regulator themselves. If that gets messed up things could go boom...
Posted by StringedInstruments
Member since Oct 2013
21072 posts
Posted on 2/17/20 at 1:23 pm to
quote:

What is the process to light your grill?


Turn 2nd burner to “ignite” symbol and push button to ignite. Then turn other burners on as needed.
Posted by Saskwatch
Member since Feb 2016
18362 posts
Posted on 2/17/20 at 1:29 pm to
quote:

Turn 2nd burner to “ignite” symbol and push button to ignite


Do you have the lid open?

I have to open the lid on mine. Then put burner to "ignite"/twist propane top to open full. Then ignite while lid is open.

Sometimes if try to light too quick after turning on propane then it switches to the fail safe and it won't get above a certain degree temp.
This post was edited on 2/17/20 at 1:30 pm
Posted by StringedInstruments
Member since Oct 2013
21072 posts
Posted on 2/17/20 at 1:38 pm to
Yeah the lid is open. I do press the button quickly. I’ll try waiting a few seconds to light it.
Posted by SmokedBrisket2018
Member since Jun 2018
1544 posts
Posted on 2/17/20 at 1:43 pm to
I know if you don't have the knobs switched to off, and you open the valve on the propane tank, you will have issues.

Sometimes this causes the bypass to trigger.

It's worth googling "How to reset a regulator", I've also seen it called "burping a regulator"


I've always had all knobs in the off position, open the propane tank to full blast. Then light the grill.

This post was edited on 2/17/20 at 1:48 pm
Posted by Rip N Lip
Zambodia
Member since Jul 2019
7740 posts
Posted on 2/17/20 at 1:55 pm to
If none of the suggestions work see if your Dad has the receipt, it should have a one year warranty.
This post was edited on 2/18/20 at 10:45 am
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