- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
re: Customer Service at ChickFilA
Posted on 6/27/13 at 1:27 pm to JordonfortheJ
Posted on 6/27/13 at 1:27 pm to JordonfortheJ
quote:
what do you expect its run by 'Christians' Nazis it's just an act
So GD stupid. when is customer service, particularly at a ff restaurant, not an "act"?
that's the entire point, moron. to get your employees to "act" like they actually care about the customer and their needs. the fact that CFA does that routinely, at every location, is nothing short of miraculous considering their employee base. I don't care which industry, there are very few companies that do it as well as they do. Christ, they host seminars for other f500 companies on how to provide that service. they are damn good at customer service, and thats b/c the ceo made it part of his business plan, not b/c he read it in the bible.
1
Posted on 6/27/13 at 1:28 pm to elprez00
Not sure if it has been brought up, but the franchises are strictly controlled. Some of the stipulations that attribute to the experience...
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
Posted on 6/27/13 at 1:32 pm to elprez00
quote:The ones in Laffy are Franchisee.
Franchise vs Corporately owned?
BTW, I tend to visit Popeys regularly, especially when I need a boost to the old self esteem.
Posted on 6/27/13 at 1:46 pm to elprez00
I think Taco Tico has the same strategey as ChickFila.
Posted on 6/27/13 at 1:48 pm to TigerBait1127
Canes does the exact same thing. Those are the only two though.
Posted on 6/27/13 at 1:49 pm to fightin tigers
quote:
At max, two franchises per owner.
Owner must put in at least 40 hours per weeks
No outside ownership of a business by owners
This is their secret.
Compare to Burger King where the franchisees have way too much power and basically revolt if they don't like something. Also why there can be a huge difference in quality/service from one to the other.
Posted on 6/27/13 at 1:50 pm to MSMHater
The point was that CFA goes above and beyond to try to keep their holy image clean...also the only ff place you hear about holding charities and benefits and what not.
u seem mad tho
u seem mad tho
Posted on 6/27/13 at 2:06 pm to choupiquesushi
quote:This has become a huge problem.
where you actually understand what the drive thru folks are saying..
Posted on 6/27/13 at 2:20 pm to TigerBait1127
quote:
Cane's does this too
Cane's < Chick Fila
Posted on 6/27/13 at 3:34 pm to elprez00
I love Chick-Fil-A's service. It's so nice to hear Welcome and Hello every time you walk in. Also the manager/owner is always on the floor or behind the counter helping out.
I've noticed another business that's like this is Firehouse Subs that just opened on Corporate. My husband and I went in to eat a couple of times and everyone greets people and the owner is on floor working and making sure the customers are attended to properly. I told my husband the service reminded of Chick-Fil-A.
I've noticed another business that's like this is Firehouse Subs that just opened on Corporate. My husband and I went in to eat a couple of times and everyone greets people and the owner is on floor working and making sure the customers are attended to properly. I told my husband the service reminded of Chick-Fil-A.
Posted on 6/27/13 at 3:36 pm to lsugrldej8
The one by my house in Laffy is the same. One exception, the manager has some really goofy looking false teeth.
Page 3 of 3
Popular
Back to top
Follow TigerDroppings for LSU Football News