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Att Uverse fiber damaged

Posted on 6/29/22 at 1:43 pm
Posted by Success
Member since Sep 2015
1727 posts
Posted on 6/29/22 at 1:43 pm
Concrete truck ripped it off my house. Do I have any options of repairing this? Or I have to wait for the tech? They can’t get here until 7/11.
Posted by notsince98
KC, MO
Member since Oct 2012
18005 posts
Posted on 6/29/22 at 1:44 pm to
ask your neighbor to share their wifi for a couple weeks.
Posted by VABuckeye
Naples, FL
Member since Dec 2007
35561 posts
Posted on 6/29/22 at 1:50 pm to
You have zero chance to repair it yourself and even less so if a splice is required.

I'd call around to commercial cabling companies and see if they can do it quicker. Then send the bill to the concrete company.
Posted by Sidicous
Middle of Nowhere
Member since Aug 2015
17182 posts
Posted on 6/30/22 at 8:38 am to
quote:


You have zero chance to repair it yourself and even less so if a splice is required.

I'd call around to commercial cabling companies and see if they can do it quicker. Then send the bill to the concrete company.


Yeah it takes specialization to repair that stuff. Where I used to live on the TX/LA had a road construction in E. TX sever the main E/W fiber trunk line resulting in cops being stationed at every bank in the affected area for 2 weeks as the Fed Reserve Bank Line was part of the outage.

If it takes AT&T 2 weeks to get a major trunk line crew assembled, in place, and repairs underway then you may be without for a month. The repair bill may be a couple thousand dollars all told too. It may prove simpler for them to find a junction and just re-cable from there than to try to splice.

Get another provider for a month.
Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12873 posts
Posted on 6/30/22 at 9:04 am to
quote:

Concrete truck ripped it off my house. Do I have any options of repairing this? Or I have to wait for the tech? They can’t get here until 7/11

Mine was ripped down from Ida last august. My question becomes, can my block (roughly 30 family homes, all using ATT) call and get ATT to come and bury these wires?
I'd imagine that's probably an act of congress but any tips?

Obviously everything went down post Ida but it sure would help during a random storm where only my area/my house gets knocked out.
Posted by CarRamrod
Spurbury, VT
Member since Dec 2006
57457 posts
Posted on 6/30/22 at 1:19 pm to
quote:

Concrete truck ripped it off my house.
quote:

If it takes AT&T 2 weeks to get a major trunk line crew assembled, in place, and repairs underway then you may be without for a month.
major crew? ATT's lines from from the node out front or a couple houses down into his ONT. so all they will do is send someone out with a new line and re run it. This isnt some major multiple fiber repair that costs 10s of thousands.
Posted by VABuckeye
Naples, FL
Member since Dec 2007
35561 posts
Posted on 6/30/22 at 4:21 pm to
Yeah, it's a PITA but it's not a huge deal.
Posted by SG_Geaux
Beautiful St George
Member since Aug 2004
77986 posts
Posted on 7/1/22 at 9:47 am to
My fiber was cut 5 or 6 times while they built the houses around me.

AT&T came out within a couple of days each time and ran a new line. Never charged anything.
Posted by td1
Baton Rouge
Member since Oct 2015
2838 posts
Posted on 7/1/22 at 4:41 pm to
Get the att app on your phone. Att updates their appointments at 8:00 am daily. If there are any cancellations in your area you can snag one of the open spots. You click reschedule your appt or something like that and you can pick available dates and times. Last time I got cut they had me two weeks out, guy on the phone let me know about the time and the app. Supposedly you can only do this with the app.

I ended up with an appointment the afternoon on the day I tried to reschedule after 8 am. Took a few attempts so keep trying after 8 am.

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