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Started By
Message
Mattress Direct warranty issues
Posted on 10/13/21 at 11:05 am
Posted on 10/13/21 at 11:05 am
We bought this 4000 bed from
Mattress direct feb 2021, we were told we have a year to return or exchange. We have the 1 year comfort exchange w a stocking fee, on the paperwork, but they’re telling us we have to pay 50 percent of the mattress because it was February yet the website states you have 1 year w a restocking fee. Anyone deal w this issue? please let me know how you handed it, esp since we are trying to exchange this horrible sterns and foster bed that’s actually more expensive.
Mattress direct feb 2021, we were told we have a year to return or exchange. We have the 1 year comfort exchange w a stocking fee, on the paperwork, but they’re telling us we have to pay 50 percent of the mattress because it was February yet the website states you have 1 year w a restocking fee. Anyone deal w this issue? please let me know how you handed it, esp since we are trying to exchange this horrible sterns and foster bed that’s actually more expensive.
7
Posted on 10/13/21 at 11:07 am to NOLAunicorn
quote:
r w a restocking fee.
Did they disclose the restocking fee?
Posted on 10/13/21 at 11:10 am to NYCAuburn
quote:
Mattress reselection must be of a Single Premium Mattress. No Exceptions.
Qualified exchanges must be made between 45 days after and 365 days after date of delivery.
Dr. Greene comfort exchanges must be made between 45 days after and 100 days after date of delivery.
A recommended mattress protector must be purchased from us on the same invoice as the original mattress.
Special orders do not qualify (Twin-XL, Full-XL, Split Queen, Split King, California King, Split California King)
$148.00 freight and redelivery fee to be paid by customer. After 90 days, refund will be prorated and
Applies to single mattress only, no box springs or adjustable bases will be exchanged
After 90 days a prorated amount will be applied as credit toward new selection. See Store for Details.
The value of "Free Gifts" given to secure original sale are subject to credit reduction on reselection.
No refunds will be given
Posted on 10/13/21 at 11:11 am to NOLAunicorn
If you have the paperwork that clearly says one year from DoP, threaten to lawyer up.
Ah never mind, I see you are getting prorated.
Read what you sign, dumbass.
Ah never mind, I see you are getting prorated.
Read what you sign, dumbass.
This post was edited on 10/13/21 at 11:13 am
Posted on 10/13/21 at 11:16 am to NOLAunicorn
Mattress companies are terrible. Warranties have so many clauses they never have to honor anything.
Posted on 10/13/21 at 11:24 am to NYCAuburn
quote:
Mattress reselection must be of a Single Premium Mattress. No Exceptions. Qualified exchanges must be made between 45 days after and 365 days after date of delivery. Dr. Greene comfort exchanges must be made between 45 days after and 100 days after date of delivery. A recommended mattress protector must be purchased from us on the same invoice as the original mattress. Special orders do not qualify (Twin-XL, Full-XL, Split Queen, Split King, California King, Split California King) $148.00 freight and redelivery fee to be paid by customer. After 90 days, refund will be prorated and Applies to single mattress only, no box springs or adjustable bases will be exchanged After 90 days a prorated amount will be applied as credit toward new selection. See Store for Details. The value of "Free Gifts" given to secure original sale are subject to credit reduction on reselection. No refunds will be given
In other words, the warranty means exactly shite. The customer loses their arse off in just about every return scenario.
Posted on 10/13/21 at 11:41 am to NOLAunicorn
quote:
4000 bed from
Mattress direct feb 2021
One question, that must be some busy mattress for it to go out in just 8 months. What were you doing in your bedroom, shooting porn?
Posted on 10/13/21 at 12:11 pm to NOLAunicorn
Mattress stores are the equivalent of old used car dealerships.
Posted on 10/13/21 at 3:17 pm to ducktale
We didn’t sign on it, they don’t even give you that paperwork, however online is where you find that info, unfortunately
Posted on 10/13/21 at 3:19 pm to NYCAuburn
He told us it was 150-200 restocking fee, no catch. Yet the website stats otherwise
Posted on 10/13/21 at 3:22 pm to Tarps99
It didn’t go out, it’s nothing like the one in the store, it won’t break in, we kept thinking after 8 months that maybe it would. But nope, hard as nails, we even put a topper on it. Still miserable to sleep on
Posted on 10/13/21 at 3:23 pm to Tarps99
Ps. My husband wishes we were shooting porn. Shhhh maybe with the next mattress lol
Posted on 10/13/21 at 4:48 pm to NOLAunicorn
Sorry to hear but at the same time thank you for letting me know which mattress store to never buy a mattress from
Posted on 10/13/21 at 5:25 pm to NOLAunicorn
quote:
It didn’t go out, it’s nothing like the one in the store, it won’t break in, we kept thinking after 8 months that maybe it would. But nope, hard as nails, we even put a topper on it. Still miserable to sleep on
It can’t be as bad as a futon I purchased while I wait for repairs to my house from Target.
The thing was a death trap waiting to happen.
One good roll I was on the floor.
I boxed it up and returned it to Target.
Luckily, I found a nice air mattress for the time being. It is a twin size, but I am single so no need for anything larger.
Posted on 10/13/21 at 5:27 pm to NOLAunicorn
Did you tear the tag off?
Posted on 10/13/21 at 5:34 pm to NOLAunicorn
quote:
NOLAunicorn
quote:what type? Rimming? Bukakke? Bad dragon? Amazon pegging?
Ps. My husband wishes we were shooting porn. Shhhh maybe with the next mattress lol
Posted on 10/13/21 at 5:36 pm to Tarps99
quote:I was on one for a minute after Katrina… I was single…. I called it a love boat
Luckily, I found a nice air mattress for the time being. It is a twin size, but I am single so no need for anything larger.
Posted on 10/13/21 at 6:25 pm to SuperSaint
The air mattress I bought has an inflatable headboard and built in AC powered air pump.
Posted on 10/13/21 at 8:43 pm to kywildcatfanone
No the tag is still attached and we bought the mattress protector from them, otherwise they won’t let you exchange if you purchase a generic mattress protector from someone outside them
Posted on 10/13/21 at 8:47 pm to Sweep Da Leg
Wish I could refer mattress direct but I can’t, now. I think they’re all bad these days, wishing we would’ve bought a sleep number or searched longer.
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