re: Spinoff: Worst rental car experience

I had an issue at Nashville Airport last year.

We had reserved a modest rental because we werent really going need it very much for the few days we were there.

We do the paperwork, fill out the forms and proceed to the lot to pick up the car. Once there the attendant sees that there’s three of us and says he’s going to upgrade us to a larger vehicle at no charge. So we go from a small sedan to a nice SUV. Pretty cool upgrade.

You’ve probably already figured out where this is going. We return and I drop the keys off and get back on my return flight. We probably put fewer than 30 miles on the vehicle over the past 3 days. The tank still reads full.

Several days later I’m reviewing our company’s credit card charges and see the rental fees which are $1000+ more than we had agreed to. We call the company who says the attendant indicated that we decided while in the lot that we wanted a larger vehicle and consented to the new charges.

Of course this was false and because there was no-contract signed for the upgrades we were ultimately refunded for the overcharges. However, had I not reviewed the credit card statement carefully I’m pretty sure I’d of missed the switch. I don’t know if this is an ongoing scam; however, I’m sure that others have fallen for it.