re: Has something gone wrong at AT&T - like company wide?

I retired from AT&T after 43 years. I had decent jobs that were sometimes really rewarding and satisfying and paid well with BellSouth. But, I did notice beginning with the AT&T purchase of BellSouth that AT&T did not consider its employees nor it’s customer base as being family and friends. They seem to be driven by making a quick buck, not giving a shite about customer service, and much more worried about keeping their heel on the necks of their employees.
I stayed with them after the Bellsouth purchase because the salary was great and the annual bonuses were stout. Glad I left when I did.