re: Has something gone wrong at AT&T - like company wide?

Who are you referring to? Customer service? The technician that first came to your premise that may have a month of service or the tech that is experienced? There’s different levels and I understand the frustration of not have service but you have to understand you are not the only person that has service with AT&T in your area. Depending on where you live there may be 1 or 2 techs that work that area or hell there could be 10 in a major metro area and they are worked like fricking dogs. You prob have an attitude with the tech before they get out the truck and yes they probably don’t feel like dealing with your bitch arse.