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Mercury Outboard Service?
Posted on 6/1/21 at 9:33 am
Posted on 6/1/21 at 9:33 am
Anyone else having issues getting service on their Mercury Outboards because of Mercury Marine back ordered parts?
My uncle has been waiting well over a month for service department to get necessary parts to fix his outboard and still nothing.
Dealer said it is driving him out of business because he can't make money on servicing because he can't get parts.
My uncle has been waiting well over a month for service department to get necessary parts to fix his outboard and still nothing.
Dealer said it is driving him out of business because he can't make money on servicing because he can't get parts.
4
Posted on 6/1/21 at 9:44 am to KLSU
Pretty sure they are behind up big time, my prop guy said it’s like 4-6 months backorder
Posted on 6/1/21 at 10:14 am to KLSU
It is all over not just one industry.
Unfortunately, the dealer deals with the customers frustration.
As a consumer we got to understand they are catching it on both ends.
They want to complete jobs in a timely manner, that do not come back so they have a happy customer and get paid.
Unfortunately, the dealer deals with the customers frustration.
As a consumer we got to understand they are catching it on both ends.
They want to complete jobs in a timely manner, that do not come back so they have a happy customer and get paid.
This post was edited on 6/1/21 at 10:15 am
Posted on 6/1/21 at 7:21 pm to KLSU
I needed service on my Evinrude a few weeks ago and parts were back ordered. Can’t imagine a popular brand like Mercury. I’m shopping trolling motors and guess what, those are back ordered too. 
Posted on 6/2/21 at 6:10 am to KLSU
Many items are on backorder. It’s with just about all marine industry brands, not just Mercury. Some dealers are just using the excuse to drag their feet. We have fixed quite a few boats lately that the owners were told it would be weeks or months before their previous dealer could get parts or get the job completed in a timely manner. This will be an interesting summer.
This post was edited on 6/2/21 at 6:14 am
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