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re: I'm picking up my Green Mountain Grill on Saturday
Posted on 2/21/20 at 4:25 pm to GeauxTigers0107
Posted on 2/21/20 at 4:25 pm to GeauxTigers0107
quote:
The customer service is second to none. It's unlike any I've ever seen.
How did the ribs come out Farva?
Just bumping this thread to support your point on their customer service. So I've got a pork butt on my Daniel Boone right now, and I noticed that the food probe that came with my smoker was reading about 15-20 degrees higher than my quick read probe for the same spot. So I emailed their support, and had a response about 2 hours later asking for my information and they said they'd send me a new probe. My smoker is over 2 years old, yet no questions asked. I sent my information and they responded within 20 minutes saying the new probe had been ordered.
Told them the support was a big reason I'd stick with GMG long term.
2
Posted on 2/21/20 at 4:32 pm to Chucktown_Badger
That’s great to hear! I’ve done my research and decided on Daniel Boone as well. Gonna get the WiFi for the hell of it. Now I just have to drive to Beaumont to get it.
Posted on 2/21/20 at 9:20 pm to Chucktown_Badger
quote:
Just bumping this thread to support your point on their customer service.
Man...mine has BEEN out of warranty. And a couple months ago I called the support line to order another caster because one of mine somehow got a flat spot on it and when you rolled the pit it was loud and annoying.
Told the guy the problem, he took my information and said your wheel will be there in 2 days...unless you need it over-nighted...I can do that too. They not only sent a wheel, they sent the fkn leg it attaches to too!
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