re: Do Best Buy employees work on commission?

Ex BBY Employee (Computer Department Sup) here.

It's their job to "UP" you within a certain time frequency of you walking into their department.

Bonuses ride on Customer Service KPI's that people DO take their time to fill out when they have a good time and when they have a bad time.

I've been out of the loop for over 4 years now but when Microsoft and Samsung bought floorspace we were given a budget to allocate 2-3 individuals to be "Experts." They were sent to vendor-specific training for multiple weeks and came back to the store to sell those products specifically, but still help overall in the department. They were not commission based. THere were Samsung reps that were third party and were not on BBY payroll.

Another thing to consider is if you walked into a District Store or worse a Territory Store, these behaviours were executed 100% of the time.

Back then BBY had issues with people walking in the store to see the product but then going to buy on Amazon. It seems the company has overcome that to a certain degree.