BR Clinic question

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Do you feel like your getting shaken down for payment at check in?

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go on...need a little context.

They have a financial directive pushing them to reduce their unpaids/unreimbursements and cut down their Account Receivable time.

Most medical places are trying to get everything right at checkin.

You would be surprised how many deadbeats use services and then don’t pay their bills. Getting money upfront is the only way to combat those people because sending them to collections doesn’t help much to get the money owed.

You are. BR clinic is very much about the money. They won’t take any Medicaid, which can hurt you if you take too much, but as a community service you should take some. You have to have insurance or pay out of of pocket. I know a family friend who just had to file bankruptcy and had some personal challenges. He and his wife has been seeing docs at BRC for years. They told them doctor wouldn’t see them at all bc they had a small balance and they’d need to find new doctors.
Come on, give your patients a little time to work through all this...Especially if they’ve been your patients for years. All about the money, not the patient care.

To the OP

I understand that you felt bombarded as that has not been the way that clinic has ran business in the past....but healthcare is evolving as we speak, and historically the clinic was unable to view your benefits and determine the ultimate amount of your responsibility on the spot (and now they can), so it became a "we will run it through insurance and let you know"....you sound like one of the responsible ones and paid that bill when it came, trust me... many do not, and then the healthcare business becomes the banking and collecting business..add to that that more financial responsibility is shifting to the consumer so those copays and deductibles are becoming a bigger part of the pie, the healthcare providers are becoming more aggressive and collecting at time of service...now to your credit ...a letter to existing patients explaining how and why collections was changing would have been the best avenue, and could the receptionist been more cordial, I will not disagree