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re: Taking my Networks+ In 2 weeks. Advice? UPDATE

Posted on 2/6/19 at 2:19 pm to
Posted by LSURep864
Moscow, Idaho
Member since Nov 2007
10973 posts
Posted on 2/6/19 at 2:19 pm to
My first job after getting my CCNA has been disappointing. I was so ready to get off the help desk I bit at the first thing, it was a 12k pay raise and I needed the money.

However the ISP I work for sold the job like it was troubleshooting and configuring BGP, MPLS, etc. I was so excited.

Not anymore.

It’s basically a bunch of enterprise outage alarms where you run a few show commands, check some layer 1 alarms, and send the ticket somewhere else.

I’m sure after a couple years I could get my hands on some higher level stuff, but I feel like a monkey could do the shite I do now.

Kinda miss the help desk. Felt as if I was building more useful troubleshooting skills and logical thought.


Thinking about finding something in Desktop Support. Any opinions??!
Posted by bluebarracuda
Member since Oct 2011
18289 posts
Posted on 2/6/19 at 2:28 pm to
Don't work for an ISP. My buddy is a CCNA and works for an ISP and hates it.

I know places like sparkhound and transformyx were always hiring CCNAs when I was looking for help desk jobs
Posted by jcole4lsu
The Kwisatz Haderach
Member since Nov 2007
30922 posts
Posted on 2/6/19 at 3:26 pm to
quote:

It’s basically a bunch of enterprise outage alarms where you run a few show commands, check some layer 1 alarms, and send the ticket somewhere else.

welcome to T1.
T1 networking - that
T1 helpdesk - that
T1 security - that

Posted by Kracka
Lafayette, Louisiana
Member since Aug 2004
40916 posts
Posted on 2/7/19 at 8:59 am to
quote:

I’m sure after a couple years I could get my hands on some higher level stuff, but I feel like a monkey could do the shite I do now.

Kinda miss the help desk. Felt as if I was building more useful troubleshooting skills and logical thought.


Your situation sounds like what I am afraid is going to happen if I get my CCNA. I will leave to test the waters, and end up fricking myself.

The company I work for has a good crew of Network admins/engineers. I'd like to work for them, and be able to keep as much of my current job duties as I can. We have VOIP throughout our company to configure, and troubleshoot. We have all sorts of remote sites across the world to troubleshoot and configure. There is plenty of work that I am interested in. Mainly Voice, it's just a matter of getting them to let me in. I just feel they want everyone physically in houston, and I'm not moving.
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43317 posts
Posted on 3/1/19 at 7:42 pm to
It takes time to be able to get into a "big boy" role at an ISP. I worked in the call center then NOC for 4 years before i got into the network admin role, and I had to go above and beyond and beg for side bitch work that the guys didn't want to do.. and it takes longer at larger companies.

Once I get into the network administrator role, I didn't really get to dig into the highest level, biggest projects for 3 years. Because you think you know a lot when you get your CCNA, but you really don't know shite. Seriously. It takes a LONG time to spin someone up. Giving someone those projects who's not ready for them results in bad outages.

Just as soon as I proved myself in large infrastructure projects, a sales engineer spot opened up in the engineering team and I was offered it.. jumped on it. 4 years of overnight maintenance nearly weekly, often times multiple times per week, and on-call took its toll. Now I get to design networks for clients and make our network administrators do the work
This post was edited on 3/1/19 at 7:49 pm
Posted by Tchalla
Member since Feb 2019
45 posts
Posted on 3/4/19 at 1:26 pm to
quote:

It’s basically a bunch of enterprise outage alarms where you run a few show commands, check some layer 1 alarms, and send the ticket somewhere else.

wouldn't be centurylink by chance would it?
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