re: .

quote:

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They are constantly fed a stream of patients from a centralized system.

The providers we are most concerned with have peers in the same position in the same location meeting their requirements.

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There is too much pussy footing around in this thread already. If you have some people that meet the goals and some that don't, how easily are the people that are meeting the goals doing so? How motivated are the people meeting the goals? It helps to analyze your people doing well here also. Are they self motivated, are they being paid more, younger, older, etc?

If everyone is on the same foot, you may also have a hiring issue. Not finding enough of the right people.

So the question then is, can you coach up the people who are not meeting the goals? It could be easy to coach them, it could be they are simply never going to have the motivation and effort to hit the goals so then you need to weed them out of your system in some manner.

Have you put them into a system where they get paid the same whether they do X an hour or X+Y so they have no motivation to do Y?