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Message
re: AA Updating My Itinerary/Changing my flights
Posted on 6/14/17 at 12:57 pm to CuseTiger
Posted on 6/14/17 at 12:57 pm to CuseTiger
Okay, just got off the phone with AA reservations.
Requested the nonstop flight and got told no because it's a BA flight. Then requested a flight through a different hub and got told no because only the MSY-CLT leg was affected and they couldn't change the CLT-LHR leg.
I tried to push back that it was over a 2 hour change and I should be able to move hubs. She put me on hold for a while (presumably to talk to a supervisor, but who knows), and still wouldn't change it. Smells like some B.S., but whatever. Ultimately I got what I originally wanted: an earlier flight into CLT at no charge.
Thanks for the info Cuse
Requested the nonstop flight and got told no because it's a BA flight. Then requested a flight through a different hub and got told no because only the MSY-CLT leg was affected and they couldn't change the CLT-LHR leg.
I tried to push back that it was over a 2 hour change and I should be able to move hubs. She put me on hold for a while (presumably to talk to a supervisor, but who knows), and still wouldn't change it. Smells like some B.S., but whatever. Ultimately I got what I originally wanted: an earlier flight into CLT at no charge.
Thanks for the info Cuse
2
Posted on 6/14/17 at 12:59 pm to chillygentilly
HUCA (hang up, call again) if you aren't getting anywhere is a good method for future reference.
Posted on 6/14/17 at 1:02 pm to chillygentilly
quote:
Then requested a flight through a different hub and got told no because only the MSY-CLT leg was affected and they couldn't change the CLT-LHR leg.
After this I would've told them I need to think about my options better, thank them for their time, hang up and immediately call back like golfer suggested. American has some horrible phone agents, sounds like the one you got did not know what the rules were...
ETA: I've had some horrible AA phone agents within the past year that didn't know their rules, part of the reason I switched over to Delta. Pretty sure there's some comments in my file about me raising my voice and getting pissed off at them
This post was edited on 6/14/17 at 1:04 pm
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