re: Five Guys, Chic-fil-A, Panera Bread vs. McDonald's, BK, Taco Bell (not food related)

In the construction industry, I have seen the exact same individuals, working for the exact same company perform much better under different supervision. I would assume it's much the same with the restaurants. Hiring better quality management means that people are willing to do a better job for them. Also, those people who never plan to work know better than to even apply somewhere with a real manager.