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Started By
Message
re: American Airlines Delay
Posted on 5/31/17 at 8:46 pm to CRope28
Posted on 5/31/17 at 8:46 pm to CRope28
Their contract for carriage doesn't provide for compensation. Two strategies: describe your disappointment to the gate agent and ask for consideration or contact American airlines customer service directly and description what happened and ask for compensation. Alot of times you'll get a flight voucher. If you are a frequent flier of theirs more likely to get something. This isn't the eu though which spells out amounts owed based on length of dealy. Sorry.
2
Posted on 5/31/17 at 8:51 pm to biscuitsngravy
quote:
Their contract for carriage doesn't provide for compensation.
That's false. While you are correct that this isn't the EU, they are required by the DOT to compensate the delayed passenger for additional transport costs (lodging, food, parking/taxi) when the delay is mechanical or crew related.
Posted on 6/1/17 at 7:29 am to biscuitsngravy
quote:
Their contract for carriage doesn't provide for compensation
That delay is worth $400 to you. If any US airline delivers you to destination more than 4 hours later than scheduled, due to their fault , not weather related, such as mechanical issues, crew timed out, no crew for plane etc. you are owed compensation. They will all tell you different, but if you push, politely and respectfully, you will get paid.
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